Customer Success Manager

hace 1 día

Madrid, Madrid, España SAP A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.

Key Responsibilities
  • Develop and execute customer success plans to drive customer adoption and utilization of our solutions.
  • Build and maintain strong relationships with customers to understand their business needs and provide tailored solutions.
  • Collaborate with cross-functional teams to identify and address customer pain points and provide solutions.
  • Monitor and analyze customer health metrics to identify areas for improvement and develop strategies to address them.
  • Provide training and support to customers to ensure they are getting the most out of our solutions.
Requirements
  • 2-5 years of experience in a customer-facing role, preferably in a software or technology company.
  • Proven track record of driving customer success and adoption.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to analyze complex customer data and develop strategies to address customer pain points.
  • Knowledge of our solutions and their applications in various industries.
About SAP

SAP is a leading provider of enterprise software solutions, with a global presence and a commitment to innovation and customer success. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about customer success and want to join a dynamic and innovative company, please apply now.

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