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Customer Success Manager
hace 2 meses
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Smallpdf. As a Customer Success Manager, you will be responsible for managing a portfolio of strategic accounts, ensuring customer satisfaction, and driving revenue growth.
Key Responsibilities- Develop and nurture strong relationships with current clients, including direct, partner, and reseller relationships.
- Consult with customers to find solutions to problems in document lifecycle management, including contract negotiations and pricing discussions.
- Consolidate customer feedback and collaborate with Product Managers on roadmaps to ensure customer needs are met.
- Act as the primary point of contact for specific accounts and client needs, serving as a brand ambassador for products and creating tailored sales pitches.
- Ensure accounts receive services within budget and meet their needs, accurately managing key accounts in the CRM system (HubSpot).
- Document all customer calls, emails, and meetings, identifying opportunities to improve efficiency and effectiveness.
- Monitor customer satisfaction and address concerns for high retention rates, drafting strategic plans and proposals for expansion revenue opportunities.
- Focus on revenue retention strategies to ensure existing customers continue to generate revenue for the company, monitoring, analyzing, and shaping tactics and strategies for revenue opportunities.
- Collaborate internally with the Sales Leadership Team, Product Managers, Marketing, and Customer Support to increase efficiency, ensuring products set up clients for success.
- 3-5 years of experience in establishing strong business relationships with key stakeholders, decision makers, technical evaluators, and C-Level Executives of customer portfolios.
- Strong knowledge of B2B SaaS sales, with a track record of winning multi-year 4-6 figure deals in a retention-focused environment.
- Self-motivated, hard worker, and fast learner, with an exceptional ability to communicate with and orchestrate multiple stakeholders at the same time.
- Understanding of customers' business and technical challenges and goals, with the ability to see the bigger picture.
- Fluent in German (this is a big plus).
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A chance to work with a leading company in the PDF industry.