Customer Support Representative
hace 1 mes
**COMPANY DESCRIPTION**
thinkSPAIN is the Spanish property portal of choice for international buyers.
Founded in 2003, thinkSPAIN is available in 12 languages, offers over 250,000 properties from 2,000+ advertisers, and is focused on helping its millions of visitors and subscribers find their perfect place in Spain.
**JOB DESCRIPTION**
**PRIMARY DUTIES & RESPONSIBILITIES**
- Handle customer enquiries and resolve issues regarding account setup, listing management, lead generation, and general platform usage.
- Identify and escalate technical issues or more complex enquiries to the appropriate team, ensuring a smooth resolution process.
- Maintain accurate records of customer interactions and feedback. Provide insights to management to improve service quality and platform functionality.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Contribute to the development of customer support policies and procedures for continuous improvement.
**REQUIREMENTS**
- Currently able to live and work in Spain.
- Native-level fluency in Spanish and a strong command of English (both written and spoken).
- Demonstrated experience in a customer-facing role, preferably within customer support or account management.
- Strong verbal and written communication skills.
- Familiarity with online platforms and CRM systems.
- Ability to handle multiple customer queries simultaneously and prioritise tasks effectively.
**WHAT WE OFFER**
- Competitive Salary: A package commensurate with experience.
- Generous holiday allowance.
- Monday-Friday with remote working flexibility to balance work and life.
- Being part of a small, friendly, and passionate team at a successful, established company.
- On-the-job training with a highly-experienced team as well as time for online-training to learn new skills.
START/DURATION: Immediate start available due to expansion of the team. Full-time permanent contract.
**HOW TO APPLY**
Ability to commute/relocate:
- 46980 Paterna, Valencia: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you eligible to work in Spain?
**Language**:
- Spanish (required)
- English (required)
Work Location: In person
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