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Customer Service B2B E-Commerce American Native Speaker
hace 3 meses
The Spanish clothing brand is looking for an American customer service candidate. The eCommerce Online Sales Associate is accountable for providing the highest level of American customer care. This person will handle all aspects of order management, focusing on providing sales and customer service to American customers via phone, email, and chat. Note that our base customers will be B2B businesses, mostly boutiques that sell our brand.
Important:
American Native Speaker
We are open full time or part time
Goals of the position:
Maximize online sales and repeat customers through phone/email communication in the United States of America
Provide exceptional online customer service support
Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers)
Initiate and follow-up with new American customers
Answer product-related and general inquiries
Keep current with product information
Assist with various operational and administrative tasks
Support QA and share product and website-related client feedback
Contact clients for credit card decline and ensure daily sales goals are met
Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales
Knowledge:
Fashion eCommerce sales and customer service experience
Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service
Client-centric mentality
Detail-oriented
Positive can-do attitude
Resourceful and creative problem solver
Computer proficient (Microsoft Suite)
Excellent written and verbal skills
Drives to meet and exceed sales goals and customer expectations
Team Player
Ability to prioritize and multi-task in a dynamic environment
Job Types: Full-time, Part-time
Work Location: In person
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