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Customer Service Fashion E-commerce Italian Native

hace 1 mes

Paterna, España Q2 A tiempo completo

Important:

- Italian Native Speaker

Goals of the position:

- Provide exceptional online customer service support
- Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers)
- Initiate and follow-up with new Italian customers
- Answer product-related and general inquiries
- Keep current with product information
- Assist with various operational and administrative tasks
- Support QA and share product and website-related client feedback
- Contact clients for credit card decline and ensure daily sales goals are met
- Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales

Knowledge:

- Fashion eCommerce sales and customer service experience
- Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service
- Client-centric mentality
- Detail-oriented
- Positive can-do attitude
- Resourceful and creative problem solver
- Computer proficient (Microsoft Suite)
- Excellent written and verbal skills
- Drives to meet and exceed sales goals and customer expectations
- Team Player
- Ability to prioritize and multi-task in a dynamic environment

**Job Type**: Part-time

Work Location: In person