Customer Experience Agent Junior

hace 3 días


Paterna, España Preference A tiempo completo

At Preference, we aim to revolutionize the closing sector with cutting-edge software solutions. Founded in 1994, our technology is trusted daily by over 10,000 businesses worldwide. Our mission is to empower digital transformation and create value through innovative solutions, supported by a committed and happy team.

**What We Offer**:

- A dynamic, inclusive work environment that values collaboration and innovation.
- Opportunities for professional growth and development.
- Comprehensive training and support to ensure your success.
- 20.000€ salary

**Your Role as a Customer Experience Agent**: As a Customer Experience Agent, you will be at the forefront of ensuring our clients' success and satisfaction. Key responsibilities include:

- **Customer Service**: Respond to client inquiries, questions, and issues in a friendly and professional manner, providing effective guidance and solutions.
- **Technical Problem-Solving**: Identify and resolve technical issues that clients may encounter while using our software, offering direct solutions or escalating issues as needed.
- **Technical Support**: Assist clients with software installation, configuration, and usage, guiding them through processes and functions.
- **Training and Education**: Deliver basic software training, teaching clients how to utilize its features and functionalities efficiently.
- **Sales Support**: Identify client needs and recommend appropriate solutions from our offerings.
- **Support Documentation**: Develop and maintain useful resources such as user guides and FAQs to empower clients to solve issues independently.
- **Ticket Management**: Use **Zendesk** to manage and resolve customer support tickets efficiently and track issues to completion.
- **Collaboration with Development Teams**: Utilize **JIRA** to report bugs, track resolutions, and collaborate effectively with technical teams to enhance software solutions.

**What We’re Looking For**:

- **Education**: A vocational degree in IT systems administration (**ASIR**) or a related field.
- **Experience**: Previous experience in software companies will be highly valued.
- Excellent communication skills in English and Spanish (additional languages are a plus).
- Strong problem-solving skills and a client-focused attitude.
- Familiarity with Zendesk for ticket management and JIRA for bug reporting and issue tracking (preferred).
- Basic technical knowledge, with the ability to learn and adapt to software functionalities.
- Passion for technology and improving customer experiences.

**Why Preference?** We believe in fostering a workplace where everyone can reach their potential and find fulfillment in their work. At Preference, your contributions will directly impact our clients and our mission to innovate the industry.



  • Paterna, España Igenomix A tiempo completo

    **Customer Support Representative** Exciting opportunity with Igenomix - Pioneers in advanced reproductive genetic testing. At IGENOMIX we provide advanced services in reproductive genetics. Our broad experience and qualifications make us the global leader in this field. The constant efforts we make in R&D, enable us to create and develop specific tools to...


  • Paterna, España thinkSPAIN A tiempo completo

    **COMPANY DESCRIPTION** thinkSPAIN is the Spanish property portal of choice for international buyers. Founded in 2003, thinkSPAIN is available in 12 languages, offers over 250,000 properties from 2,000+ advertisers, and is focused on helping its millions of visitors and subscribers find their perfect place in Spain. **JOB DESCRIPTION** **PRIMARY DUTIES &...


  • Paterna, España BD A tiempo completo

    **Job Description Summary**: Provide overall leadership and direction to the Customer Service organization with a continued focus on delivering a customer experience across all business verticals for both external and internal customers. **Key Responsibilities** - Participate in and represent Customer Service + Bids & Tenders on regional projects of medium...

  • Customer Success

    hace 1 mes


    Paterna, España thinkSPAIN A tiempo completo

    **COMPANY DESCRIPTION** thinkSPAIN is the Spanish property portal of choice for international buyers. Founded in 2003, thinkSPAIN is available in 12 languages, offers over 250,000 properties from 2,000+ advertisers, and is focused on helping its millions of visitors and subscribers find their perfect place in Spain. **JOB DESCRIPTION** **PRIMARY DUTIES &...

  • Head of Customer Care

    hace 6 meses


    Paterna, España Avantio A tiempo completo

    Based in Valencia, Avantio's goal is to help vacation rental companies grow and become more competitive. With more than 20 years of experience and almost 200 employees, Avantio is one of the world leaders in vacation rental technology solutions. The vacation rental is a fast-growing and innovative sector that is displacing hotels as the preferred form of...


  • Paterna, España Q2 A tiempo completo

    Important: - American Native Speaker - We are open full time or part time Goals of the position: - Provide exceptional online customer service support - Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers) - Initiate and follow-up with new American customers - Answer product-related and general...


  • Paterna, España Q2 A tiempo completo

    Important: - Italian Native Speaker Goals of the position: - Provide exceptional online customer service support - Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers) - Initiate and follow-up with new Italian customers - Answer product-related and general inquiries - Keep current with product...


  • Paterna, España Q2 A tiempo completo

    The Spanish clothing brand is looking for an American customer service candidate. The eCommerce Online Sales Associate is accountable for providing the highest level of American customer care. This person will handle all aspects of order management, focusing on providing sales and customer service to American customers via phone, email, and chat. Note that...

  • Junior HRbp

    hace 4 meses


    Campamento (Paterna), España ENERCON A tiempo completo

    **JUNIOR HRBP - SPAIN (F/M/D)**: - Location: Valencia, ES, 46980- Custom Field 4: Hybrid (< 50% remote)Innovative ideas are the hallmark of our success and drive us forward. We are passionately committed to wind energy projects and together we will master the energy technology challenges of tomorrow. With your contribution we can help shape the future of...


  • Paterna, España BD A tiempo completo

    **Job Description Summary**: As Customer Service Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc. **We are the makers of possible**: BD is one of the largest global medical technology companies in the world. Advancing the world of...


  • Paterna, España Avantio A tiempo completo

    **About us** Avantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation. Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made...

  • Customer Care Specialist

    hace 2 semanas


    Paterna, España Avantio A tiempo completo

    We are looking for motivated and eager to work people who want to join our Customer Care team for the Italian market. If you are a person with enthusiasm and passion for technology, do not hesitate to apply and start your new challenge with Avantio.About usAvantio, with more than 20 years of experience, is a vacation rental software whose mission is to...

  • Customer Care Specialist

    hace 2 semanas


    Paterna, España Avantio A tiempo completo

    We are looking for motivated and eager to work people who want to join our Customer Care team for the Italian market. If you are a person with enthusiasm and passion for technology, do not hesitate to apply and start your new challenge with Avantio. About us Avantio, with more than 20 years of experience, is a vacation rental software whose mission is to...


  • Paterna, España CABKA A tiempo completo

    Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform...

  • Customer Care

    hace 6 meses


    Paterna, España Avantio A tiempo completo

    **About us** Avantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation. Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made...

  • Customer Care

    hace 6 meses


    Paterna, España Avantio A tiempo completo

    **About us** Avantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation. Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made...


  • Paterna, Valencia provincia, España Q2 A tiempo completo

    Important: - Italian Native Speaker Goals of the position: - Provide exceptional online customer service support - Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers) - Initiate and follow-up with new Italian customers - Answer product-related and general inquiries - Keep current with product...


  • Paterna, España Q2 A tiempo completo

    Important: - Italian Native Speaker Goals of the position: - Provide exceptional online customer service support - Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers) - Initiate and follow-up with new Italian customers - Answer product-related and general inquiries - Keep current with product...

  • Finance Analyst

    hace 6 meses


    Paterna, España Hays A tiempo completo

    At Hays, we are seeking a Finance Analyst for an important multinational company. **JOB SUMMARY**: Financial Analyst will support the operations and growth of the TeleSense Business Unit. - Responsible for developing recommended sales reporting information, developing an efficient forecasting process, producing sales segment reporting and data analytics,...


  • Paterna, España Albelli A tiempo completo

    About the role As a Quality Systems Manager at Albelli Photobox Group, you will play a pivotal role in fostering a culture of continuous improvement and a commitment to quality and occupational health & safety (OH&S) across our multinational manufacturing sites. Working within the Industrial Engineering & Planning function, you will collaborate closely...