IT Service Manager

hace 7 meses

Madrid, España TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL A tiempo completo

The company
People are at the center of everything we do at TK Elevator - we work as one team, watch out for each other’s safety and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility. We are looking for talented people who want to start or develop their professional career with us.

TK Home Solutions is one of the leading global providers of mobility solutions for the private and public sectors and part of the TK Elevator Group. Our product portfolio includes platform, residential and stair lifts. Worldwide, more than 900 employees contribute to the success of TK Home Solutions with development, production, sales and service of our products. We improve people´s lives.

**What we expect**:
Within the IT Support Team of BU Home Solutions we are looking for an IT Service Manager. In this role you are the central point of communication between the TKE Global Service Providers and your colleagues working in the different legal entities of Home Solutions.

**Responsibilities**:

- Nurture the relationship between the employees of BU Home Solutions, our external IT Support partners and the TKE IT Service Providers.
- Represent the BU in the monthly service management meetings with TKE Global Support partners
- Analyse, improve and test the functionalities and upgrades of our Service Management Application (ServiceNow)
- Create dashboards and reports in ServiceNow in order to support the Application Support Team
- Align with the central Service Management team on global ITSM processes
- Initiate escalations to the central Service Management team in case the agreed SLA’s are not being achieved
- Maintain the IT Service Catalogue for BU Home Solutions
- Organize the monthly Project and Service Management meetings with the countries
- Create training material for internal and external employees on Service Management tools and process
- Support Microsoft 365 / Azure AD for BU Home users
- Create Newsletters / Bulletins in order to communicate the Governance process to the countries
- Align with the different stakeholders related to IT Service Management

**Who we are looking for**:
**Requirements**:

- You have an University degree in Computer Science, Business Administration or an equivalent degree
- You have excellent communication skills
- You speak fluent English; other languages would be beneficial
- You are a Team player
- Experience in SeviceNow / Coreview

Most importantly, we are looking for someone who is self-motivated, adaptable to change and with a positive attitude to help us become the best Partner to our Business.

**What we offer**:

- Secure job and salary - permanent contract in a technically exciting, stable, and sustainable industry and an attractive compensation package
- Social benefits and an attractive work calendar.
- Teamwork & safety - an open, transparent, and value-oriented culture
- Individualized training plan from your very first day.
- TK Elevator is a company with an open, transparent culture that focuses on the people who make it up. At TKE you will receive frequent feedback, continuous training and space to contribute your ideas.

**Contact**:

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