IT Service Manager

hace 6 meses

Madrid, España Manning Global A tiempo completo

Our client, a leading global ICT service provider, is recruiting for an ** IT ** ** Service Manager ** to join their business in
*** **Spain ** **.**

**Position Title**:
**IT Service Manager**

**Position Type**:

- Permanent**Start Date**:

- ASAP**Location**:

- Madrid, Spain**Contact**:

- Tamara Rajic | +49 (0) 89 23 88 98 74**Position Overview**:
- As an IT Service Manager, your role is pivotal in ensuring the delivery of high-quality IT services that meet the needs of the organization and its users and transforming the service to zero touch as much as possible.
- Experience working in telecom service provider is added advantage

**Key responsibilities**:
**Service Delivery**:

- Manage the end-to-end delivery of IT services, ensuring adherence to service level agreements. Oversee incident, request, and problem management processes to maintain optimal service levels. Implement best practices for incident resolution and escalation procedures.

***

**ITIL Framework**:
***

**Service Improvement**:

- Continuously evaluate and enhance IT service processes. Create a plan & drive the change to achieve a high degree of automation, AI adoption to predict failures and deliver autofixes.

***

**Performance Monitoring**:

- Ensure implementation of the right tools and technology to provide a complete dashboard of every single service and help us proactively monitor. Establish and monitor key performance indicators (KPIs) to assess and improve service delivery. Generate reports and insights for management review.

***

**Team Leadership**:

- Foster a customer-focused culture, emphasizing responsiveness and continuous improvement via automation and adoption of technologies and techniques to move to a predictive way of working.

***

**Stakeholder Management**:

- Collaborate with internal & customer stakeholders to align with overall objectives & goals

***

**Qualifications**:
- Minimum Years of IT Experience - 10 years with at least 3 years of experience in telecom domain- Proven experience in IT service management, with a strong understanding of ITIL principles.- Leadership and team management skills.- Excellent communication and interpersonal abilities.- Analytical mindset with a focus on continuous improvement.
- English and Spanish languages are required
- For more details contact:- Quoting reference:
- ES_MGTR_ITSM_- Or call
- **_Tamara_**
*** on:
- +49 (0) 89 23 88 98 74- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _- _ If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _**Group Head Office**

**Manning Global AG**

**Hohenzollernstraße 60, 80801 Munich, Germany**

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

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