IT Service Manager

hace 6 meses

Madrid, España Manning Global A tiempo completo

Our client, a leading global IT service provider, is recruiting an ** IT Service Manager ** to join their business in ** Spain ** **.**

**Position Title**:
**IT Service Manager**

**Position Type**:

- Employment or Contract**Start Date**:

- ASAP**Location**:

- Madrid, Spain**Contact**:

- Bojan | +49 89 23 88 98 671**Profile**:
We as a leading telecommunications company are committed to providing innovative technology solutions to meet the evolving demands of our customers. With a strong presence in the telecommunications industry, we are dedicated to shaping the future of communication. We are currently seeking an experienced Lead Telco Enterprise Architect with expertise in BSS and OSS to join our team and play a pivotal role in defining and implementing our enterprise architecture strategy.

**Requirements**:
Service Delivery:
- Manage the end-to-end delivery of IT services, ensuring adherence to service level agreements- Oversee incident, request, and problem management processes to maintain optimal service levels.

Team Leadership:
- Lead and motivate a team of IT service professionals.- Foster a customer-focused culture, emphasizing responsiveness and continuous improvement.
- Foster a culture of automation and adoption of technologies and techniques to move to a predictive way of working.

Service Desk Management:
- Direct and supervise the IT service desk, ensuring timely and effective response to user issues.- Implement best practices for incident resolution and escalation procedures.

Customer Relationship Management:
- Collaborate with internal stakeholders to understand their IT service needs.- Build & maintain strong relationships with business units to align IT services with organizational objectives.

Service Improvement:
- Continuously evaluate and enhance IT service processes.
- Create a plan & drive the change to achieve high degree of automation, AI adoption to predict failures and deliver autofixes

Service Catalog Management:
- Develop and maintain a comprehensive service catalog.- Ensure services are clearly defined, documented, and aligned with business requirements.

Vendor Management:
- Collaborate with external vendors to ensure the delivery of outsourced IT services.- Negotiate contracts, monitor performance, and address issues as they arise.

ITIL Framework:- Implement ITIL processes for incident, problem, change, and configuration management.

Performance Monitoring:
- Ensure implementation of the right tools and technology to provide a complete dashboard of every single service and help us proactively monitor.- Establish and monitor key performance indicators (KPIs) to assess and improve service delivery.
- Generate reports and insights for management review.

Budget Oversight:
- Manage the budget for IT service operations.- Optimize resource allocation to ensure cost-effective service delivery
- **.**

**Qualifications**:
- Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.- Minimum Years of IT Experience - 10 years- Proven experience in IT service management, with a strong understanding of ITIL principles.- Leadership and team management skills.- Excellent communication and interpersonal abilities.- Analytical mindset with a focus on continuous improvement.
- For more details contact:- Quoting reference:
- ES_MGBU_IT-SM14342- Or call
- **_ Bojan_**

*** on:
- +49 89 23 88 98 671- View our latest jobs:- Follow us on twitter:

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