IT Service Manager

hace 10 horas

Madrid, España SGS A tiempo completo

Company Description

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world.

**Job Description**:
SGS is seeking a passionate and results-driven IT Service Specialist to join our Corporate IT team. As the industry's global benchmark for quality and integrity, we're on a mission to maintain seamless IT operations and ensure the satisfaction of our internal customers. If you're a tech-savvy leader with a knack for driving IT excellence, this role is your opportunity to shine.

**Key Responsibilities**:

- Lead initiatives that align with our IT service roadmap, ensuring they meet business needs and are prioritized effectively.
- Collaborate with external IT service providers to meet Application Maintenance targets.
- Execute the IT service roadmap and actively contribute to achieving our business objectives.
- Communicate and report on Application Maintenance service delivery to both management and internal stakeholders.
- Drive excellence and continuous improvement through proactive participation in service delivery governance.
- Manage budgets for assigned services and ensure they meet required standards.
- Work with leadership to assess and enhance our overall service delivery capacity.
- Maintain accountability for delivery costs and service levels against agreed SLAs.
- Propose enhancements and changes to elevate our IT environment.
- Offer support in incident management and escalation processes.
- Collaborate with Line of Business teams to align strategies and solutions.
- Keep stakeholders informed on all aspects of service support.
- Assess the impact of new business requests and manage the formal confirmation of service acceptance criteria.

**Qualifications**:

- A Bachelor's or Master's degree in IT or Computer Science.
- Proven experience in IT Service Management, demonstrating an in-depth understanding of IT service intricacies.
- Exceptional communication skills across all organizational levels in English; proficiency in Spanish is a plus.

**Desired Skills**:

- Strong knowledge of IT Service Management processes.
- Experience in managing IT Service Providers with a customer-centric focus.
- Proficiency in ServiceNow and expertise in data analytics.
- Familiarity with IT service management frameworks like ITIL v4 and IT4IT.
- Outstanding organizational skills, with the ability to handle multiple projects concurrently.
- A keen eye for detail and diligence in process management.
- Proven experience in effective collaboration with globally distributed teams.
- Comfort working in a dynamic, high-pressure environment.
- Efficient task management and prioritization skills.
- An analytical, innovative, and determined personality with a focus on structured delivery.
- Management skills with a track record of leading successful service delivery efforts.

Additional Information
**Why SGS?**
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule and hybrid work model.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.

  • It Security Manager

    hace 1 día

    Madrid, España It Security Manager A tiempo completo

    Eurovision Services (ES) is seeking an IT Security Manager for our Global Operations Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS ENGINEERING TEAMThe ES Global Operations Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services, coordinating the...

  • It Security Manager

    hace 1 día

    Madrid, España It Security Manager A tiempo completo

    .Eurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAMThe ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...

  • It Security Manager

    hace 1 día

    Madrid, España It Security Manager A tiempo completo

    .Eurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...

  • It Security Manager

    hace 23 horas

    Madrid, España It Security Manager A tiempo completo

    Eurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...

  • It Service Manager

    hace 1 día

    Madrid, España Mn8 Energy A tiempo completo

    .Company overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally founded inside of Goldman Sachs in 2017, our fleet has grown...

  • It Service Manager

    hace 1 día

    Madrid, España Robert Walters A tiempo completo

    IT Service Manager (2178352/001) Comunidad de Madrid, EspañaSueldo:EUR45000 - EUR50000 por añoDesde Robert Walters precisamos incorporar un IT Service Manager para compañía líder en el sector energía.Objetivos Clave para esta Posición:Mantener y mejorar la postura de seguridad de la infraestructura global.Supervisar el desarrollo e implementación de...

  • It Service Manager

    hace 2 días

    Madrid, España Jordan Martorell S.L. A tiempo completo

    .IT Service ManagerMadridMadrid, Community of Madrid, ESCompany Overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally founded...

  • It Service Manager

    hace 2 días

    Madrid, España buscojobs España A tiempo completo

    .Company overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally founded inside of Goldman Sachs in 2017, our fleet has grown...

  • It Service Manager

    hace 5 días

    Madrid, España Jordan Martorell S.L. A tiempo completo

    .IT Service ManagerMadridMadrid, Community of Madrid, ES Company Overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally...

  • It Service Manager

    hace 3 días

    Madrid, España Jordan Martorell S.L. A tiempo completo

    IT Service ManagerMadridMadrid, Community of Madrid, ESCompany Overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U. S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally founded...

  • It Service Manager

    hace 1 día

    Madrid, España Jordan Martorell S.L. A tiempo completo

    IT Service Manager Madrid Madrid, Community of Madrid, ES Company Overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U. S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally...

  • It Service Manager

    hace 24 horas

    Madrid, España Robert Walters A tiempo completo

    IT Service Manager (2178352/001) Comunidad de Madrid, España Sueldo: EUR45000 - EUR50000 por año Desde Robert Walters precisamos incorporar un IT Service Manager para compañía líder en el sector energía.Objetivos Clave para esta Posición: Mantener y mejorar la postura de seguridad de la infraestructura global.Supervisar el desarrollo e implementación...

  • IT Service Manager

    hace 1 día

    Madrid, España Iwantic A tiempo completo

    Desde la división de IT&Cloud estamos buscando un/a IT Service Manager para una importante empresa (cliente final) del sector logístico con sede en Madrid. **¿Qué harás?** - Liderar las operaciones diarias garantizando la agilidad y calidad de los servicios de TI. - Apoyar a los equipos de operaciones en la implantación de nuevos servicios. - Gestión...

  • It Service Manager

    hace 1 semana

    Madrid, España Jordan Martorell S.L. A tiempo completo

    IT Service ManagerMadridMadrid, Community of Madrid, ESCompany Overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally founded...

  • Service Manager

    hace 1 semana

    Madrid, España Azertium IT Global Services SL A tiempo completo

    Descripción Desde Azertium IT nos gustaría contar con los mejores profesionales del Sector. Actualmente, estamos en búsqueda de Service Manager, con al menos dos años de experiência profesional para formar parte de nuestro equipo con gran desarrollo. Buscamos un perfil de service manager, con bastante carga administrativa con conocimientos de...

  • IT Service Manager

    hace 1 día

    Madrid, España Robert Walters A tiempo completo

    IT Service Manager (2178352/001) Comunidad de Madrid, España Sueldo: EUR45000 - EUR50000 por año Desde Robert Walters precisamos incorporar un IT Service Manager para compañía líder en el sector energía. Objetivos Clave para esta Posición: Mantener y mejorar la postura de seguridad de la infraestructura global. Supervisar el desarrollo e...

  • It Service Manager

    hace 1 semana

    Madrid, España Jordan Martorell S.L. A tiempo completo

    IT Service Manager Madrid Madrid, Community of Madrid, ES Company Overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally...

  • IT Service Manager

    hace 3 días

    Madrid, España Jordan martorell s.l. A tiempo completo

    IT Service ManagerMadridMadrid, Community of Madrid, ES Company Overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U. S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally...

  • It Service Manager

    hace 1 semana

    Madrid, España Jordan Martorell S.L. A tiempo completo

    IT Service ManagerMadridMadrid, Community of Madrid, ESCompany Overview:MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.Originally founded...

  • Service Manager

    hace 2 días

    Madrid, España Wohn-Service-Team A tiempo completo

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...