Technical Support
hace 6 meses
**Job Information**:
Industry
**IT Services**
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Work Experience
**1-3 years**
***
City
**Barcelona**
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State/Province
**Barcelona (Barcelona)**
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Country
**Spain**
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Zip/Postal Code
**08001**
ALOVIA es una consultora especializada en RRHH con sede en Madrid, España. Nos basamos en el suministro de las mejores soluciones de software del mercado.
Transformamos culturas, reconocemos el talento y unimos a personas y organizaciones impactando su desarrollo profesional.
Actualmente estamos buscando un/a Technical Support (Helpdesk) con experiência en nível 1 y posiblemente toque el nível 2 para uno de nuestros clientes dentro del sector retail.
**Requirements**:
- Funciones:
- Identificarás y reportarás nuevos errores a los equipos de Ingeniería.
- Analista técnico:
- .Solución de problemas y resolución de incidencias de nível 1-2.
- .Consolidarás la base de conocimientos para mejorar la resolución de problemas en el primer nível y los flujos de trabajo.
- .Diagnosticarás y harás el triaje de problemas complejos para los equipos de ingeniería correspondientes.
- Gestión de incidentes:
- .Trabajarás estrechamente con los equipos de ingeniería para garantizar que los incidentes se resuelvan dentro de los SLA definidos.
- .Escalarás incidentes cuando los SLA puedan ser incumplidos.
- .Asegurarás que las partes interesadas relevantes se actualicen regularmente.
**Requisitos**:
- Nível alto de inglés (mínimo B2).
- Comprensión de las APIs HTTP (especialmente REST-style).
- Conocimientos básicos de JSON y XML son una ventaja.
- Habilidades básicas de consulta SQL.
- Habilidades de solución de problemas.
- Experiência con la monitorización de aplicaciones de servicio como Datadog.
- Preferiblemente familiarizado con Jira/Atlassian suite.
- Experiência en QA o pruebas es una ventaja.
- Habilidades comprobadas de comunicación verbal y escrita en inglés (español: sería una ventaja).
- Capacidad para construir relaciones con las partes interesadas.
- Capacidad para realizar múltiples tareas y priorizar el trabajo.
- Excelentes habilidades organizativas (orientado/a a los detalles, cumple regularmente con los plazos).
- Autodirigido/a y entusiasta.
- Capacidad para trabajar bajo presión y adaptarse a un entorno de cambio rápido.
- Solucionador/a de problemas creativo/a.
- Aprecia situaciones desafiantes.
**Benefits**:
- Modalidad de trabajo: Híbrida (1 día de teletrabajo a la semana).
- Contrato INDEFINIDO.
- Plan de formación y crecimiento profesional.
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