French Technical Support Advisor

hace 4 semanas


Barcelona, España Technical Concept Gmbh A tiempo completo

Reference: WESP
You need an EU passport to apply
We offer Performance bonuses
Paid training and education
Relocation package (flight ticket and one month accommodation)
Discount on gym membership
Potentially Spanish lessons
Development opportunities (get promoted within the company)
Public health insurance
Social activities: strolling around the city, hiking, team building, BBQ, etc.
The job As a Technical Customer Support, you will primarily take inbound calls and emails, and live chat with customers. Your daily work will include tasks like these:
Maintaining relationships with clients through phone communication
Providing clients with product knowledge
Effectively managing all incoming incidents, such as calls and emails
Collecting information from clients and resolving technical issues
Your qualifications You speak French at a native level and you are fluent in English (B2).
Experience in customer and IT support is a plus.
You have a good understanding and level of computer handling skills.
Excellent problem-solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

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