![David Kennedy Recruitment](https://media.trabajo.org/img/noimg.jpg)
Email/chat Technical Support Agent
hace 1 mes
Position: Technical Support Agent
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs.
**REQUIREMENTS**:
- Native or Bilingual French language level
- Fluent English
- Excellent interpersonal skills and the ability to stay well-organised
- An ability to put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- An ability to work within a team
- An ability to adjust quickly to new environments, follow procedures and to deal with deadlines
**OFFER**:
- Permanent contract with 1-month probation period
- Full-time position - 39h/week
- Working days/Hours from Monday to Friday, between 09:00 AM and 19:00 PM and one Saturday every month, from 09:00 AM to 18:00 PM
- Holidays: 24 per calendar year
- Hybrid model: Working 2 days from home
- Training: 3 weeks from the office, Monday to Friday
-
Email & Chat Agent / Technical Support - French
hace 3 semanas
Barcelona, España CPM International A tiempo completo**Our Client** **We Care**:Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on...
-
Email & Chat Agent / Technical Support - French
hace 3 semanas
Barcelona, España CPM A tiempo completo**Description**: **Our Client** **We Care**:Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA...
-
Email & Chat Agent / Technical Support - Native
hace 1 semana
Barcelona, España CPM A tiempo completo**Description**: **Our Client** **We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA...
-
Email & Chat Agent / Technical Support - Native
hace 1 semana
Barcelona, España CPM International A tiempo completo**Our Client** **We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on...
-
Email & Chat Agent / Technical Support - French
hace 3 semanas
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWe Care:Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.**_What...
-
Email & Chat Agent / Technical Support - German
hace 4 semanas
Barcelona, España CPM A tiempo completo**Description**: **Our Client** **We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA...
-
Email & Chat Agent / Technical Support - German
hace 4 semanas
Barcelona, España CPM International A tiempo completo**Our Client** **We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on...
-
Email & Chat Agent / Technical Support - French
hace 2 semanas
Barcelona, Barcelona, España CPM A tiempo completoDescription:Our ClientWe Care:Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel...
-
Email & Chat Agent / Technical Support - Native
hace 3 semanas
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets._What...
-
Email & Chat Agent / Technical Support - German
hace 2 semanas
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets._What...
-
Email/chat Technical Support Agent
hace 1 mes
Barcelona, España Careerxtra A tiempo completoLocation: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Analyse the client's situation to reply to them quickly and efficiently - Identify technical incidents, apprehend them, and provide an appropriate solution - Offer adequate solutions with a positive approach - Organize product returns and...
-
Technical Support Agent
hace 4 semanas
Barcelona, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a German-speaking Technical Support Agent in Barcelona. The team the employee would join supports customers of digital health and wellness smart devices. Position: Technical Support Agent (German) Location: Barcelona, Spain Employment type:...
-
Technical Support Agent
hace 3 semanas
Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a German-speaking Technical Support Agent in Barcelona. The team the employee would join supports customers of digital health and wellness smart devices.Position: Technical Support Agent (German)Location: Barcelona, SpainEmployment type: Full-timeWork...
-
Email & Chat / Technical Support - Fluent French
hace 4 semanas
Barcelona, España CPM A tiempo completo**Description**: **Our Client** **We Care**: Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**:Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**:Strong teamwork ethic, contributing to personal and team targets/SLA...
-
Email & Chat / Technical Support - Fluent French
hace 4 semanas
Barcelona, España CPM International A tiempo completo**Our Client** **We Care**: Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**:Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**:Strong teamwork ethic, contributing to personal and team targets/SLA while working on...
-
Email/chat Technical Support Agent
hace 4 semanas
Barcelona, España JUJUR A tiempo completoLocation: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Analyse the client's situation to reply to them quickly and efficiently - Identify technical incidents, apprehend them, and provide an appropriate solution - Offer adequate solutions with a positive approach - Organise product returns and...
-
Email & Chat / Technical Support - Fluent French
hace 3 semanas
Barcelona, Barcelona, España CPM A tiempo completoDescription:Our ClientWe Care: Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious:Proactive approach to problem-solving and a "can do" attitude.We Achieve Together:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel...
-
Email & Chat Agent / Pre Sales Support- Fluent
hace 3 semanas
Barcelona, España CPM A tiempo completo**Description**: Our Client **Netatmo **develops groundbreaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a **Pre-Sales Customer Support Agent**, you will be working within a dynamic,...
-
Email & Chat Agent / Pre Sales Support- Fluent
hace 3 semanas
Barcelona, España CPM International A tiempo completoOur Client **Netatmo **develops groundbreaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a **Pre-Sales Customer Support Agent**, you will be working within a dynamic, motivated, and...
-
Technical Support Agent
hace 4 semanas
Barcelona, España JUJUR A tiempo completoPosition: German Technical Support Agent Location: Barcelona, Spain Employment type: Full-time Work model: Hybrid - Working 3 days a week from the office/2 days working from home Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Solve complex technical enquiries for all products - Provide support, assistance, and guidance in setting up...