Supervisor F&b
hace 4 meses
**Job Number** 23152937
**Job Category** Food and Beverage & Culinary
**Location** Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C/Raixa 2, Palma de Mallorca, Baleares, Spain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**FUNCIONES ESENCIALES**
- Coordinar y supervisar el servicio del restaurante
- Conocer y compartir objetivos de venta del departamento de F&B.
- Control del Stock de Bebidas y realización de pedidos al Economato si se requiere
- Informar de la preparación de la sala para el desarrollo de acontecimientos especiales asegurando el cumplimiento de las expectativas del cliente.
- Organizar, preparar y colaborar en una correcta mise en place del restaurante
- Colaborar en la bienvenida o despedida del cliente en el restaurante así como aconsejar a los clientes sobre los menús y las bebidas.
- Supervisar la realización de trabajos a la vista del cliente.
- Atender reclamaciones de clientes y hacer seguimiento de las mismas.
- Debe tener una comunicación continua y fluida con el equipo de cocina.
- Conocer y llevar a cabo una adecuada política de seguridad y salud laboral.
**CONOCIMIENTOS ESPECÍFICOS DEL PUESTO, CAPACIDADES Y HABILIDADES**
- Recibir y reconocer al cliente con una sonrisa, contacto visual y haciendo uso del nombre del cliente siempre que sea posible.
- Manejar correctamente equipos de trabajo y resolución de conflictos internos.
- Asegurar la confidencialidad de los datos personales de los clientes.
- Demostrar un conocimiento de la importancia del lenguaje no verbal en la comunicación e interacción con el clientes y con los compañeros.
- Capacidad de tomar decisiones
- Imprescindible**: Español, inglés y alemán fluido.**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
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