Supervisor/a F&b
hace 4 meses
**Additional Information** Categoria Jefe/a de sector
**Job Number** 23117607
**Job Category** Food and Beverage & Culinary
**Location** Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C/Raixa 2, Palma de Mallorca, Baleares, Spain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**MISIÓN**
Es la persona encargada de ejecutar de manera cualificada, con iniciativa y responsabilidad las funciones de control y supervisión del rango del restaurante bajo su responsabilidad.
**FUNCIONES ESENCIALES**
- Coordinar y supervisar el servicio del restaurante
- Conocer y compartir objetivos de venta del departamento de F&B.
- Control del Stock de Bebidas y realización de pedidos al Economato si se requiere
- Informar de la preparación de la sala para el desarrollo de acontecimientos especiales asegurando el cumplimiento de las expectativas del cliente.
- Organizar, preparar y colaborar en una correcta mise en place del restaurante
- Colaborar en la bienvenida o despedida del cliente en el restaurante así como aconsejar a los clientes sobre los menús y las bebidas.
- Supervisar la realización de trabajos a la vista del cliente.
- Atender reclamaciones de clientes y hacer seguimiento de las mismas.
- Debe tener una comunicación continua y fluida con el equipo de cocina.
- Conocer y llevar a cabo una adecuada política de seguridad y salud laboral.
**CONOCIMIENTOS ESPECÍFICOS DEL PUESTO, CAPACIDADES Y HABILIDADES**
- Recibir y reconocer al cliente con una sonrisa, contacto visual y haciendo uso del nombre del cliente siempre que sea posible.
- Manejar correctamente equipos de trabajo y resolución de conflictos internos.
- Asegurar la confidencialidad de los datos personales de los clientes.
- Demostrar un conocimiento de la importancia del lenguaje no verbal en la comunicación e interacción con el clientes y con los compañeros.
- Capacidad de tomar decisiones
- Imprescindible**: Español, inglés y alemán fluido.**
**EDUCACIÓN Y EXPERIENCIA**
ØEstudios en Restauración y Gastronomía (FP o similar), módulo específico de Servicio de Hostelería en Hoteles y Restaurantes.
ØMínimo 2 años de experiência como Jefe/a de sector en Hotel 4 o 5* con servicio a la carta y buffet
**o** 3 años de experiência en el puesto en Restaurante gourmet.
ØSe valorará conocimientos del sistema operativo MICROS
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
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