Support Agent
hace 3 semanas
"Carglass Cambia, Carglass Repara"
**¿Te suena? Seguro que la has tarareado alguna vez...**
Como podrás imaginar, para construir una gran marca, detrás deben estar personas comprometidas con su trabajo,y que deseen crecer y estar cómodos en su entorno profesional y personal.
Por ello, nuestro equipo está formado por gente Genuina, Colaboradora, Solidaria y Exigente.
Ahora con el propósito de solucionar las peticiones de servicio de IT, necesitamos incorporar un **Support Agent** en nuestro equipo de Digital.
Tu rol será ayudar a nuestros compañeros/as a resolver las incidencias que les puedan surgir en su día a día, ¿quieres participar?
**¿En qué consistirá tu día a día?**
En Carglass estamos buscando un Helpdesk (si lo traduces ,entenderás porqué lo ponemos en inglés...). Ofrecemos un contrato de interinidad para poder cubrir una baja médica de larga duración.
**¿Qué significa esto?**
Tu misión será atender las solicitudes de servicio de nuestros usuarios.
Solucionar, diagnosticar y resolver incidencias con hardware, software, dispositivos móviles y otras herramientas tecnológicas.
**Y ahora hablemos de beneficios, ¿qué te ofrecemos?**
Retribución flexible:
- Carglass Baby Care: Tienes la opción de cheque guardería en caso de que tengas peques, y hasta que cumplan los 18 años, recibirás una beca al inicio del curso escolar.
- Becas formativas.
- Mútua colectivo Carglass.
Solidaridad y Sostenibilidad: podrás participar activamente en los proyectos de la compañía.
Referral Program: Si recomiendas a una persona que cumpla con el perfil que buscamos recibirás un referral bonus.
Programas de Wellbeing
- Carglass Saludable: podrás disfrutar de nuestra plataforma para tener una vida más saludable y activa mediante videos, clases en vivo y consejos para llevarlo a cabo.
- LAP
Carglass Xtra: contarás con descuentos en distintos establecimientos y ocio para disfrutar de tu tiempo libre.
Formación continua y un amplio catálogo de formación libre.
Reconocimiento:
- Premios META: Premiamos a nuestros héroes y heroínas a nível nacional.
- Premios BEPA: Premiamos a nuestros colaboradores, a nível internacional.
Teletrabajo y flexibilidad horaria.
Fruta y café gratuito todos los días.
**¿Cómo nos gustaría que fueras?**
Tenemos muchos "requisitos", pero empezamos por los más importantes.
Claro que buscamos talento, pero para nosotros, el talento más importante es que seas buena persona Queremos que seas íntegra, que empatices con los demás, que no prejuzgues, que seas solidaria y sobretodo, que seas buen compañero/a
Si te ves reflejado, vamos por el buen camino Pero necesitamos algo más:
- Paciencia, mucha paciencia Sabemos que no todo el mundo tiene los conocimientos técnicos que tú si que tienes...
- Que lleves trabajando en esto unas 104 semanas..
- ¿Acostumbrado/a a solucionar todas las incidencias de tus familiares y amistades? Si es así, no tendrás problemas en gestionar los equipos de usuarios.
- Que no tengas que buscar en Wikipedia el significado de ITIL, y que hayas utilizado herramientas de ticketing basadas en ello.
- El planchar, ¿cómo lo llevas? No hablamos de tu ropa, sino de planchar imágenes y paquetes de SW.
- Ahora dos serias: necesitamos tambien que sepas gestionar SW de soporte remoto y herramientas de diagnostico.
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