Technical Support Agent

hace 2 semanas


Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a German-speaking Technical Support Agent in Barcelona. The team the employee would join supports customers of digital health and wellness smart devices.

Position: Technical Support Agent (German)

Location: Barcelona, Spain

Employment type: Full-time

Work model: Hybrid - Working 3 days a week from the office/2 days working from home

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Solve complex technical enquiries for all products within Withing’s range
- Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting via incoming chat and phone
- Process all client requests in accordance with company processes and guidelines across all product ranges
- Identify new opportunities to cross-sell and upsell without compromising the values of the company
- Support new sales opportunities and provide insight solutions.

**REQUIREMENTS**:

- Experience in the customer service industry and ideally a contact centre environment
- A fluent level of German (spoken and written) plus an advanced level of English
- Well organised and able to prioritise your workload
- A natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business

**OFFER**:

- Permanent contract (1-month probation period)
- Full-time position
- Working hours from Monday to Friday between 9:00 am - 18:30 pm (one short day)
- Holidays: 24 days per calendar year
- Hybrid: Working 3 days a week from the office/2 days working from home
- 2 weeks training
- Immediate start date.


  • Technical Support Specialist

    Encontrado en: Talent ES C2 - hace 2 semanas


    Barcelona, España Lengow A tiempo completo

    All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to...

  • Technical Support Specialist

    Encontrado en: Talent ES C2 - hace 1 semana


    Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...


  • Barcelona, España Palo Alto Networks A tiempo completo

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Service Technical Support

    hace 2 semanas


    Barcelona, España SP Industries A tiempo completo

    **Additional Information**: This is a key role in the company, providing technical support and training and servicing for the full range of SP i-Dosi products supported from the SP i-Dosi Mataró-BN facility. This support extends to internal teams across the world, end users and to the global distributor network. Service and technical training is included...

  • Technical Support Agent

    hace 1 semana


    Barcelona, España CPM International A tiempo completo

    **Our Client** **Withing’s **is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers. Combining the latest technology with Health matters, **Withing **designs manufactures, and distributes a range of products that empower people to make the right decisions for...

  • Technical Support Agent

    hace 1 semana


    Barcelona, España CPM A tiempo completo

    **Description**: **Our Client** **Withing’s **is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers. Combining the latest technology with Health matters, **Withing **designs manufactures, and distributes a range of products that empower people to make the...


  • Barcelona, España CPM International A tiempo completo

    **Our Client** **Withing’s **is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers. Combining the latest technology with Health matters, **Withings** designs manufactures, and distributes a range of products that empower people to make the right decisions...


  • Barcelona, España CPM A tiempo completo

    **Description**: **Our Client** **Withing’s **is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers. Combining the latest technology with Health matters, **Withings** designs manufactures, and distributes a range of products that empower people to make the...

  • Technical Sales Support

    hace 17 horas


    Barcelona, España Walters People A tiempo completo

    Desde Walters People estamos en búsqueda de un/a Technical Sales Support para trabajar en una empresa dedicada a la maquinaria industrial ubicada en la zona del Maresme. Como parte integral de nuestro departamento de ventas, esta posición será fundamental para proporcionar soporte técnico y comercial en un entorno internacional de maquinaria...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** Sitel Group is leader in the Contact Center sector thanks to the work of our employees, offering personalized and professional CX solutions to our clients. We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in...


  • Barcelona, España Recruitment Direct Ltd A tiempo completo

    **German Speaking Technical Support** **Barcelona, Spain** €18,540 gross per year + €3000 performance bonus per year + relocation **The Overview of the job** This role would be suitable for those interested in new technologies and an international environment. We are looking for a Technical Support Advisors to work for a well known American...


  • Barcelona, España CPM A tiempo completo

    **Description**: **Our Client** **We Care**:Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA...


  • Barcelona, España CPM International A tiempo completo

    **Our Client** **We Care**:Passionate about Technical Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of German and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Spanish and advanced Italian language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Dutch and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Swedish and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the **iGaming** industry. We are searching for a **Polish **speaking **Customer Support Agent** to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry. **Job responsibilities**: - Provide customer support on gaming, financial,...


  • Barcelona, España Talingual A tiempo completo

    German speaking Technical Support Advisor We are very excited to announce an exciting new role for our client in Spain. If you are a sales professional with fluent in German and have a passion for digital marketing then we are looking for you! This position will be for our client – a global outsourcing partner - and is based in their offices in the...


  • Barcelona, España Sitel A tiempo completo

    **About Us**: **Job Summary**: In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Portuguese and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client....