Technical Support Specialist

hace 1 mes


Barcelona, España Lengow A tiempo completo

All jobs are open in Nantes/ Paris/ Barcelone


The Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to diagnose problems and enhance software performance. Our objective is to ensure a seamless and satisfying customer experience while maintaining a high level of user satisfaction and loyalty.

In this context, We are looking for a Technical Support Specialist.

Provide assistance and guidance to customers or users facing technical issues with products or services. Technical support professionals aim to troubleshoot and resolve problems promptly, ensuring customer satisfaction and enhancing the overall user experience. Their role is essential in maintaining a positive relationship between the company and its clients, fostering trust and loyalty.

️ Your main tasks will be as follows :

Respond to functional and technical support requests in a considerate, accurate, timely and qualitative manner, Coordinate the technical qualification of bugs and escalate it to our developers : Reproduce, qualify and write summaries of the various incidents, Manage emergency situations by coordinating client communication and working with our development team, Communicate new features requests to our product team, Suggest customer documentation updates or creation in order to reduce the need for assistance.

Objectives:

After 1 month:

Acquire an in-depth knowledge of our products and services and be able to provide basic technical assistance to customers. Efficiently handle at least 50% of the simple technical support requests autonomously.


After 3 months:

Receive positive feedback from customers regarding the quality and speed of technical support. Be capable of conducting phone meetings to discuss customer issues.

After 6 months:

Be able to handle any type of request. Train new members of the technical support team. Be capable of managing external and internal communication during crisis situations. Contribute to the creation or maintenance of technical documentation. Actively participate in team meetings to propose ideas for improving support processes.

` Hiring Process :

HR interview with Alexandre our Talent Acquisition Manager Manager interview with Paula (Technical Support Lead) and Sophie (Head of support). Technical test with Paula References and Job offer

Requirements

We are looking for someone with the following experience and skills:

You are fluent English and Italian, French is a plus. You have deep analytical skills, You have a technical background:
- You like being a problem solver you are not afraid of diving into log analysis
- You know how to read an xml or json file.
- You are at ease with the use of Postman and APIs. You are a good communicator, empathetic with your clients. You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team You are autonomous, proactive and resourceful

Benefits

Joining Lengow is also an opportunity to benefit from many advantages :

Ticket restaurant 8 euros by day Malakoff Humanis Private insurance & Prevoyance. Hybrid remote policy Flexible hours Bike mileage allowances or 50% of transportation tickets. Remote allowances Professional events (Devoxx, Meetup ...) and regular internal events.

  • Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...


  • Barcelona, España Careerxtra A tiempo completo

    **Job Title: Hybrid German Technical Support Specialist** **Location: Barcelona, Spain (Hybrid)** We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language. **Position Overview**: As a Hybrid German Technical Support Specialist, you will play a...


  • Barcelona, España Careerxtra A tiempo completo

    **Job Title: German-speaking Technical Support Specialist** **Location: Barcelona, Spain** We are currently expanding our team and seeking a talented individual to join us as a German-speaking Technical Support Specialist in our Barcelona office. **Responsibilities**: - Diagnose and troubleshoot technical issues, guiding customers through step-by-step...


  • Barcelona, España Werfen A tiempo completo

    Overview Post Date June 20, Number WEBWW-- Job Function Technical Service & Support Location Barcelona Country Spain About the Position Job Summary Leading the service of his assigned instrument platforms, being accountable the proper functioning of the service in this line.  The Technical Service Specialist will be integrated in a team of...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** Sitel Group is leader in the Contact Center sector thanks to the work of our employees, offering personalized and professional CX solutions to our clients. We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in...


  • Barcelona, España Benevity A tiempo completo

    Meet Benevity The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...


  • Barcelona, España Foundever A tiempo completo

    We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in systems and solutions for photovoltaic technology and renewable energy. In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native...


  • Barcelona, España SP Industries A tiempo completo

    **Additional Information**: This is a key role in the company, providing technical support and training and servicing for the full range of SP i-Dosi products supported from the SP i-Dosi Mataró-BN facility. This support extends to internal teams across the world, end users and to the global distributor network. Service and technical training is included...


  • Barcelona, España Torq Ltd. A tiempo completo

    As a Technical Support Engineerat Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution. What...


  • Barcelona, España Torq Ltd. A tiempo completo

    As a Technical Support Engineerat Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution. What...

  • IT Support Operations

    hace 4 semanas


    Barcelona, España Walters People A tiempo completo

    Do you want to start your experience as a IT Operations Support Specialist? **SKILLS AND KNOWLEDGE**: Demonstrable years of IT experience including technical customer support role. English, the interview will be in english so you need to have an intermediate level. - MS Office 365 suite - Windows 10/Windows 11 - Remote support software tool Bomgar -...


  • Barcelona, España JL Talent Partners A tiempo completo

    We're looking for Spanish a speaking Technical Support Specialist to join our client's team in the beautiful Barcelona! **What you'll do**: The main goal of the Service Desk Networking L3 is to ensure the smooth operation of communication networks in order to provide maximum performance and availability for users, such as staff, clients, customers and...

  • IT Support Specialist 3

    hace 3 semanas


    Barcelona, España MongoDB A tiempo completo

    MongoDB is seeking the newest member of the Office IT Team. You will join an existing team that provides technical support for all of our EMEA offices and remote staff.Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart...


  • Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Technical Support Representative in Barcelona. Position: Technical Support Representative Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Address...


  • Barcelona, España Acalaca Selección A tiempo completo

    As a Global Technical Support agent, you will be a key player in ensuring our customers receive top-notch service throughout their entire customer journey. You will be an expert in your field, responsible for managing customer relationships, providing technical support, and working collaboratively with our team to empower our customers to become as...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in technology and know a few things about it?Do you want to be part of a multicultural team in a company that works alongside well-known brands?You want to live in beautiful Barcelona?Then this could be the perfect opportunity for you to have the experience of a lifetimeYour responsibilities and impact as a Technical Support Advisor will...


  • Barcelona, España Palo Alto Networks A tiempo completo

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Barcelona, España Page Personnel España A tiempo completo

    Work cases with different issues reported by customer, asking for additional logs and command results if needed. - Establish a diagnosis within 30 minutes after case reception. - Diagnose the logs and information available and create a technical analysis for the field engineer to go onsite and execute. - Assist remotely technician executing the technical...


  • Barcelona, España Blu Selection A tiempo completo

    Are you interested in technology and know a few things about it? Do you want to be part of a multicultural team in a company that works alongside well-known brands? You want to live in beautiful Barcelona? Then this could be the perfect opportunity for you to have the experience of a lifetime! Your responsibilities and impact as a Technical Support Advisor...


  • Barcelona, España Enantia A tiempo completo

    EmailCorporate Strategy Director at ENANTIA, Managing Partner ENANTIA is seeking a full time Technical Sales Specialist for our Business Development Team.ENANTIA is a CRO company with more than 20 years of experience as a provider of scientific chemical services for the fine chemicals and pharmaceutical industries, specialized in Process Chemistry, API Solid...