Technical Support Agent
hace 3 semanas
Position: Technical Support Agent
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
- Process all client requests in accordance with company processes and guidelines across all product ranges
- Provide superior levels of quality in all transactions with strict adherence to governing laws
- Identify new opportunities to cross-sell and upsell without compromising the values of the company.
**REQUIREMENTS**:
- Experience in the customer service industry and ideally a contact centre environment
- A fluent level of French (spoken and written) and an advanced level of English
- Ability to prioritise workload and stay well-organised
- Teamwork skills - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business
**OFFER**:
- Permanent contract with 1 month of probation period
- Full-time (39 hours/week)
- Schedule from Monday to Friday between 9:00 AM - 18:30 PM with one shorter day
- Holidays 24 days per calendar year
- Hybrid work model - working 3 days a week from the office/2 days working from home
- Training: 2 weeks from the office
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