2nd Level Support Agent IT

hace 4 semanas

Barcelona, España Ambit BST A tiempo completo

Do you have a customer-centric mentality? Are you good at working in customer services or IT support areas?

So, keep reading

**TASKS**:

- Timely support of end-user issues or requests based on SLA/OLA agreement in an effective manner, to ensure service management tickets are effectively managed based on priority & commitment.
- Escalate incident tickets that required more expertise from the 2nd level/3rd level for further consultation and technical advice.
- Continuous observation of shift-left capabilities, knowledge base articles check and feedback, collective improvement as well to ensure latest knowledge articles information to support end-users are still valid till latest.

**SKILLS**:

- At least 1 year (s) of working experience in the related field is required for this position.
- Knowledge in the following current technologies:

- Windows and Apple operating systems.
- O365 & Microsoft Products.
- Active Directory (basic knowledge)
- Citrix.
- Mobile Intune for iOS and Android devices support.
- Understanding of ITIL principles.
- Fluent English (other languages are valuable)

**SCHEDULE**:

- 08/09h-17/18h from Monday to Friday (flexible)
- 3 days by remote | 2 days on-site

**CONDITIONS**:

- Salary package based on your profile.
- Permanent Contract
- Ticket restaurant included in-office hours
- Flexible Retribution Program (medical insurance, public transport ticket and childcare check)
- Discounts on gym network(Andjoy)
- Learning & Development (Training catalog)
- 360º Continuous Evaluation
- Friend Referral Program
- Team Building Activities
- Our goal is that you are well in every way_

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