IT 1st Level Support Agent

hace 2 meses


Barcelona, España Ambit BST A tiempo completo

We are looking for an **IT 1st Level Support Agent **who will offer service to our client, a multinational pharmaceutical company.

Do you quickly capture and analyze complex situations? Do you have a user-centric mindset? Are you able to work independently and proactively but also bring a positive team spirit?

If the answer is yes to everything, read on, because we want to find you.

**TASKS**:

- Ensure comprehensive knowledge transfer to the global first-level end-user support service.
- Drive the 1st Level end-user support service in own responsibility.
- Ensure Knowledge Base entries has been created and reviewed.
- Asure integration related trainings has been provided and reviewed.
- Support and provide process improvements related to 1st Level end-user support integration topics.

**SKILLS**:

- Experience working with Incident Workflow - System, providing technical support to end users.
- _ Experience working with ServiceNow, Jira and agile frameworks (e.g. Scrum) is valuable._
- Understanding of ITIL principles.
- _ITIL- Certificate is valuable_.
- Good English communication (verbal and written) is mandatory _(other languages are valuable)_

**SCHEDULE**:

- 08/09h-17/18h from Monday to Friday (flexible)
- 4 days by remote | 1 days on-site

**CONDITIONS**:

- Salary package based on your profile.
- Permanent Contract
- Ticket restaurant included in-office hours
- Flexible Retribution Program (medical insurance, public transport ticket and childcare check)
- Discounts on gym network(Andjoy)
- Learning & Development
- Friend Referral Program
- Our goal is that you are well in every way_



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