German-Speaking It Support Specialist

hace 5 días


Barcelona, España Cross Border Talents A tiempo completo

We're Hiring German-Speaking IT Support Specialists in Stunning Barcelona - SpainBecome part of our team and experience working in one of Europe's most beautiful citiesSend your resume to: ****** Requirements: Experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage; Good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software; An analytical approach to complex issues; Experience in ITSM ticket systems (ideally in ServiceNow); Knowledge of processes according to ITIL V4 good to have; High customer and service orientation and high sense of responsibility; Have a reliable and systematic way of working; Willing to learn and develop technical and soft skills and to work shifts; Have high motivation and willingness to work in a global team.Tasks: Provide 1st level support to the client workers; Handle of IT requests or issues via phone, mail and chat or via self-service portal; Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM service management system including their categorization and prioritization of IT issues and requests;  Be accessible and provide a first resolution rate by using internal knowledge databases; Cooperate with clients 2nd level service organizations and external service providers; Provide support to clients employees in the operation of user systems and peripheral devices.Schedule: Monday - Friday 08:00 - 17:00 Benefits: Competitive salary; Up to 2400 euro in bonus per year; Up to 500 EUR flight + assistance in finding accommodation.Workplace: On-site in Selva de Mar - Barcelona Don't miss out on this opportunity to advance your career while enjoying the beauty and culture of Barcelona



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