German-speaking Customer Support
hace 6 meses
German-speaking Customer Support in Barcelona (Homeoffice)
**Job details**:
**Location**
Barcelona
**Discipline**
- Customer Service**Reference**
36788
**Contact Name**
Matthias Kupka
**Job description**:
**German-speaking Customer Support in Barcelona (Homeoffice)**
We are seeking financial services professionals to join an international team at the world's most successful BPO organization.
Our client is a worldwide leader in customer experience management and contact center business process outsourcing. The company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
**Brief description of the position**:
**Responsibilities**:
- Customer service related to banking issues, account opening, access password locks, transfers, etc.
- Offer of banking products.
- Comply with the quality standards and sales objectives defined by the entity.
**Requirements**:
**Academics.**:
- Valuable studies in Business Administration, Mathematics or Law.
- MS Office (Excel, Word, PowerPoint, Access).
- Native level of German.
**Skills and Competencies.**
- Customer orientation, empathy and active listening.
- Excellent communication skills, oral and written.
- Analytical capacity and facility to acquire new knowledge autonomously.
- Commercial capacity, social skills and dialogue with clients, companies or groups.
- Problem resolution.
- Teamwork.
- Proactive attitude.
- Results oriented.
- Ability to plan, organize and work under pressure.
- Initiative, autonomy and "I can" attitude.
- Flexibility and adaptability to changing environments and new technologies.
**Experience**
- Valuable (not exclusive) experience in banking.
**Benefits***:
- Full Time (39 hours/week), Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m.
- 100% remote, from anywhere in Spain
- Indefinite contract
- Referral Program: Bring a friend and receive a bonus (up to €2.000, depending on the market/project)
- Salary: €21,000 gross/year.
- Opportunity to work with the largest service provider in the world.
- Real possibilities of growth within the company.
**_ Multilingual Jobs Worldwide_**
- We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more._
- Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries._
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