German-Speaking Order Management Specialist
hace 1 mes
Job summary
German speaking Order Management Specialist roleResponsible for processing customer orders, complaints, credits notes, and invoice managementDeliver enhanced customer experience and continuous improvement
Job seniority: entry level
Responsibilities
• Process and track customer orders to delivery, problem solve delivery issues and strive for continuous improvement• Ensure capturing and resolution of complaints, investigate root causes• Ensure invoice management and dispute resolution in collaboration with Accounts Receivable• Process credit notes• Resolve customer issues and respond to order status enquiries• Collaborate with other functions to maintain strong collaboration and customer satisfaction• Answer telephone and manage incoming correspondence• Ensure first successful work experience in an Order Management role
Requirements
• Experience with ERP systems such as SAP and CRM systems, SFDC, and MS Office products• Fluent in German and English, knowledge of additional European languages is a bonus• Minimum 10% travel - regional and some international may be required
Key Skills Needed
• Order management• Customer service• Problem-solving• Communication• Collaboration• Fluent in German and English
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