IT 1st Level Support Agent

hace 1 semana


Barcelona, Barcelona, España Ambit BST A tiempo completo

We are looking for an
IT 1st Level Support Agent who will offer service to our client, a multinational pharmaceutical company.

Do you quickly capture and analyze complex situations? Do you have a user-centric mindset? Are you able to work independently and proactively but also bring a positive team spirit?

If the answer is yes to everything, read on, because we want to find you.

TASKS:

  • Ensure comprehensive knowledge transfer to the global firstlevel enduser support service.
  • Drive the 1st Level enduser support service in own responsibility.
  • Ensure Knowledge Base entries has been created and reviewed.
  • Asure integration related trainings has been provided and reviewed.
  • Support and provide process improvements related to 1st Level enduser support integration topics.

SKILLS:

  • Experience working with Incident Workflow
  • System, providing technical support to end users.
- _ Experience working with ServiceNow, Jira and agile frameworks (e.g. Scrum) is valuable._

  • Understanding of ITIL principles.

- _ITIL
  • Certificate is valuable_.
  • Good English communication (verbal and written) is mandatory _(other languages are valuable)_

SCHEDULE:

  • 08/09h17/18h from Monday to Friday (flexible)
  • 4 days by remote | 1 days onsite

CONDITIONS:

  • Salary package based on your profile.
  • Permanent Contract
  • Ticket restaurant included inoffice hours
  • Flexible Retribution Program (medical insurance, public transport ticket and childcare check)
  • Discounts on gym network(Andjoy)
  • Learning & Development
  • Friend Referral Program
  • Our goal is that you are well in every way_


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