IT Helpdesk

hace 1 semana


Barcelona, Barcelona, España HireOn A tiempo completo

Position:
IT Helpdesk

Location:
Barcelona, Spain (on-site)

Employment type:
Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide 1st level IT support to the client employees via phone, mail and chat or via selfservice portal
  • Provide support to client's employees in the operation of user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM system including their categorization and prioritization of IT issues and requests
  • Be accessible and provide a first resolution rate by using internal knowledge databases
  • Cooperate with client's 2nd level service organizations and external service providers

REQUIREMENTS:

  • Have a proficient or bilingual level of German and advanced English
  • Experience in 1st or 2nd level IT support, ideally in a large company environment
  • Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
  • Have an analytical approach to complex issues
  • Have experience in ITSM ticket systems (ideally in ServiceNow)
  • Knowledge of processes according to ITIL V4 good to have
  • Have high customer and service orientation and high sense of responsibility
  • Have a reliable and systematic way of working
  • Are willing to learn and develop technical and soft skills
  • Have high motivation and willingness to work in a global team

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Full time 39 hours/week permanent contract
  • A choice of fixed schedule either from Monday to Friday from 08:00 to 17:00 or from Monday to Friday 11:00 20:00
- € 2400 performance bonus

  • Office in the centre of Barcelona
  • Indefinido contract

Job Types:
Full-time, Permanent

Salary:
Up to 22,000.00€ per year

Language:

  • German? (required)

Work Location:
In person

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