Client Success Manager
hace 2 meses
If you are cool under pressure, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us As a Client Success Manager, you will be an integral member of a global team working on media campaigns composed of hotel lodging accounts throughout the display campaign lifecycle.
This is a 2 year contract, starting May/June 2024.
**What you'll do**:
- Partner with an internal sales team to review and produce newly sold hotel campaigns based on relevant media products.
- Liaison with external hotel partners on creative strategy, timelines, and ongoing production of campaigns for best in class experience.
- Coordinate production tasks with preferred vendors to ensure the quality of deliverables is of the highest quality and adheres to published policies.
- Provide client support on creative requirements in accordance with creative and technical specifications, plus vertical specific creative & product guidelines.
- Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations team using vendor resources for appropriate tasks.
- Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign to ensure delivery against campaign KPI's and goals.
- Conduct fundamental troubleshooting as needed on production, delivery, or billing challenges.
- Propose and implement post sale optimization strategies if necessary to improve campaign delivery and minimize revenue leakage.
- Collaborate with Sales to prepare post-campaign creative and performance insights.
- Complete monthly billing and campaign actualization tasks.
- Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top quality service.
- Actively engage in team projects to drive operational efficiency and results.
**Who you are**:
- Bachelors and/or 1+ years previous experience in online advertising or marketing.
- Proficient in English and Spanish required, additional languages a plus.
- Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease.
- Strong communication skills and ability to set expectations.
- A love of meeting - and beating - deadlines.
- Strong organizational skills: attention to detail, diligence and follow-through, creative problem solver, effective time manager.
- You are able to build strong partnerships and can coordinate across other teams and functions.
- You can excel in a fast paced and dynamic environment.
**About Expedia Group**
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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