Customer Service Representative

hace 3 días


Poligono Industrial Alcobendas, España Euronet Telerecarga (epay España) A tiempo completo

**Descripción del trabajo**:
epay, la empresa mundial de Euronet.

Somos líderes mundiales en la comercialización, distribución de productos de prepago (contenido digital) y procesamiento de transacciones.
Nuestra red comercial de ventas alcanza actualmente 323.000 tiendas minoristas en 39 países.
Reconocimiento mundial por nuestra profesionalidad y oferta de servicios.
- _____________________________

Nos encontramos en la búsqueda de un Representante de Atención al Cliente en Madrid, reportando al supervisor del departamento.

**Responsabilidades**:

- Recibir y realizar llamadas telefónicas de atención al cliente
- Mantener relaciones sólidas con los clientes, atendiendo consultas y necesidades con rapidez y profesionalidad
- Proporcionar información sobre productos y servicios a los clientes existentes
- Interactuar con otros departamentos internos (TI, Operaciones, Finanzas, Logística, etc.) para resolver incidencias, monitorizándolas y asegurando un feedback inmediato a los clientes
- Elaboración de informes de productos y/o servicios

**Habilidades**:

- Servicio al Cliente
- Centrarse en la calidad
- La resolución de conflictos
- Documentación/organización
- Atención a los detalles
- Escucha activa
- Análisis de datos e información
- Microsoft Office
- Multitarea

Manejo en las herramientas Microsoft Office, Excel, Outlook...

**Tipo de oferta**:
Full/Full-time

**Beneficios**:
Teletrabajo Hibrido

**Horario de trabajo**:
Turno de 8 horas

Tipo de puesto: Jornada completa, Contrato indefinido

Beneficios:

- Ticket restaurante

Horario:

- De lunes a viernes
- Disponibilidad fin de semana

Experiência:

- Atención al cliente: 1 año (Deseable)

Idioma:

- Inglés (Deseable)



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