Customer Service Representative
hace 3 días
**Descripción del trabajo**:
epay, la empresa mundial de Euronet.
Somos líderes mundiales en la comercialización, distribución de productos de prepago (contenido digital) y procesamiento de transacciones.
Nuestra red comercial de ventas alcanza actualmente 323.000 tiendas minoristas en 39 países.
Reconocimiento mundial por nuestra profesionalidad y oferta de servicios.
- _____________________________
Nos encontramos en la búsqueda de un Representante de Atención al Cliente en Madrid, reportando al supervisor del departamento.
**Responsabilidades**:
- Recibir y realizar llamadas telefónicas de atención al cliente
- Mantener relaciones sólidas con los clientes, atendiendo consultas y necesidades con rapidez y profesionalidad
- Proporcionar información sobre productos y servicios a los clientes existentes
- Interactuar con otros departamentos internos (TI, Operaciones, Finanzas, Logística, etc.) para resolver incidencias, monitorizándolas y asegurando un feedback inmediato a los clientes
- Elaboración de informes de productos y/o servicios
**Habilidades**:
- Servicio al Cliente
- Centrarse en la calidad
- La resolución de conflictos
- Documentación/organización
- Atención a los detalles
- Escucha activa
- Análisis de datos e información
- Microsoft Office
- Multitarea
Manejo en las herramientas Microsoft Office, Excel, Outlook...
**Tipo de oferta**:
Full/Full-time
**Beneficios**:
Teletrabajo Hibrido
**Horario de trabajo**:
Turno de 8 horas
Tipo de puesto: Jornada completa, Contrato indefinido
Beneficios:
- Ticket restaurante
Horario:
- De lunes a viernes
- Disponibilidad fin de semana
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Deseable)
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