Customer Care, Italian Market

hace 2 semanas


Barcelona, España The Knot Worldwide A tiempo completo

**INFORMAZIONI SUL RUOLO E SUL TEAM**:
Siamo una squadra giovane, creativa e appassionata. Questa è il segreto del nostro successo: lavoriamo molto, impariamo ogni giorno qualcosa e soprattutto amiamo il nostro lavoro. Il nostro entusiasmo è contagioso e si trasmette ai nostri sposi, alle aziende e a tutti i protagonisti che fanno parte con noi di questa incredibile avventura.

**RESPONSABILITÀ**:

- Gestione clienti Premium: supporto post-vendita, fidelizzazione, formazione e assistenza personalizzata di qualità
- Interfaccia e confronto con altri reparti e aree dell’azienda per la risoluzione e la gestione di problematiche legate ai clienti Premium e ottima capacità di gestione delle obiezioni.

**CANDIDATI DI SUCCESSO HANNO**:

- Madrelingua italiana (i nostri clienti sono aziende italiane)
- Ottima padronanza della lingua italiana (scritta e parlata)
- Esperienza nell’ambito dell’attenzione al cliente (almeno 2 anni) e capacità di effettuare chiamate; ottime capacità comunicative
- Conoscenza di internet e del pacchetto Office
- Organizzazione, orientamento al risultato e al dettaglio, solida etica del lavoro
- Curiosità, perspicacia e precisione sono qualità che apprezziamo particolarmente assieme a flessibilità e capacità di adattamento
- Siamo una grande squadra e cerchiamo persone in grado di integrarsi con energia, positività e motivazione al nostro team.

**COSA OFFRIAMO**
- Uffici nel centro di Barcellona
- Contratto **TEMPORALE**:

- Assicurazione medica privata (dopo il primo anno)
- Formazione e crescita professionale
- Multinazionale leader nel settore, ambiente giovane e multiculturale
- Eventi d'impresa e gruppi di interesse extra lavoro... Work hard, play hard
- Caffè, tè, frutta gratis (mens sana in corpore sano)
- Possibilitá attivazione Ticket Ristorante, Ticket Trasporto,



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