Customer Care Representative

hace 7 meses


Barcelona, España The Fork A tiempo completo

Welcome to TheFork We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments.

Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe, and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products:
TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease

TheFork Manager: our innovative software tool that digitises restaurant operations and helps restaurateurs manage their bookings and increase their revenue

TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake.

We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.

**What you will do**:

- Assist our customers on questions about our electronic reservation book, our website or app
- Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs

**Who you are**:

- Based in Barcelona
- Mothertongue level of **Italian **and fluent in English. Speaking more languages is always welcome
- An open minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment

**What we offer you**

***An awesome team (not everybody like our jokes, but we try our best)

A Permanent contract (that can be useful in life)
- ️ Flexible working environment (2 days home office per week)

Competitive fixed salary, bonus and equity (yes, equity)

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams - More than 30 nationalities and 16 offices worldwide

️‍ Highly inclusive working environment
- ️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app
- A program dedicated to help you have the best work/life balance

Health insurance fully covered by the company

‍ Life Insurance and Disability at no cost to the employee

Amazing offices with dining, coffee point on each floor, and leisure area

Team building events (we love karaoke. A lot. A lot.)

**_ We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great._**

**_ #LI-FF1_



  • Barcelona, España Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Customer Care representative is responsible for ensuring that customers are...


  • Barcelona, España Recruit4Work S.L. A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties - Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. - Offer guidance on amenities and services, swiftly addressing customer complaints to achieve satisfactory...


  • Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Catalan speaking Customer Care Representative for their Paris office. Position: Customer Care Representative Location: Paris, France Employment type: Full-time Remuneration: Base salary + language bonuses. Subsidised canteen, up to 50% public transport...

  • Customer Care Lead

    hace 4 meses


    Barcelona, España Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. Partnering with Sales and Operations, the Customer Care Lead will provide best in...


  • Barcelona, España Infor A tiempo completo

    Customer Care Representative (German) Location: Barcelona **About Infor** We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. **Position Summary** The Customer Care Representative is responsible for managing Global incoming support calls and...


  • Barcelona, Barcelona, España Accor A tiempo completo

    Location: Barcelona, SpainSofitel Hotel is an upscale, 5-star hotel located in the heart of Barcelona, opposite Barceloneta beach and close to the Gothic Quarter. Our hotel offers comfortable rooms, two pools, and a gym for our guests' convenience.We are currently seeking a Customer Care Representative to join our team as a Reservation Intern. In this role,...


  • Barcelona, España PayFit A tiempo completo

    **Apprenez à nous connaître** Vous souhaitez nous aider à construire le monde professionnel de demain? Si une telle aventure vous interpelle, nous avons peut-être le poste qu'il vous faut ! PayFit est une solution Saas de gestion de paie et RH conçue spécifiquement pour les TPE et PME. Depuis 2015, nous nous sommes donné pour mission de simplifier...


  • Barcelona, España Next Station A tiempo completo

    **Who will you be working for?**: Our partner is a leading e-commerce company that specializes in motorcycles, snowmobile gear, parts, accessories and streetwear. **Their core mission**: provide moto-riders with all the products they need to pursue their passion! **What is this job about?**: As **Customer Care Representative** for German-speaking clients,...


  • Barcelona, España Next Station A tiempo completo

    **Who will you be working for?**: Our partner is a leading e-commerce company that specializes in motorcycles, snowmobile gear, parts, accessories and streetwear. **Their core mission**: provide moto-riders with all the products they need to pursue their passion! **What is this job about?**: As **Customer Care Representative** for Norwegian-speaking...

  • Customer Care Success

    hace 2 días


    Barcelona, España Ares Consultores A tiempo completo

    David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a Polish & German speaking Customer Care Success & Retention Representative for their offices in Barcelona.Position: Technical Support ExpertLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES Customer...

  • Customer Care Success

    hace 2 días


    Barcelona, España Ares Consultores A tiempo completo

    David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a Polish & German speaking Customer Care Success & Retention Representative for their offices in Barcelona.Position: Technical Support Expert Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Title: International Customer Service Representative for Eye Care Products">About the Company: Blu Selection is a multinational organization that provides top-notch sales and customer service solutions worldwide. We take pride in our diverse team, comprising talents from over 80 nationalities.">Salary: A competitive salary of €950-1100 gross per month,...

  • Customer Care

    hace 7 días


    Barcelona, España Page Personnel España A tiempo completo

    Customer Care se encargará de: - Atención al cliente nacional e internacional - Resolver problemas con empatía y cuidado - Derivar las llamadas al departamento correspondiente Empresa dedicada a la logística|Proyecto Estable Customer Care se requiere de: Idiomas: Castellano, catalán, inglés (nível alto), portugués (valorable) MS Office,...

  • Customer Care Success

    hace 5 horas


    Barcelona, España Ares Consultores A tiempo completo

    David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a Polish & German speaking Customer Care Success & Retention Representative for their offices in Barcelona.Position:Technical Support ExpertLocation:Barcelona, SpainEmployment type:Full-timeRemuneration:Base salary.DUTIES AND RESPONSIBILITIESCustomer...

  • Dutch Customer Service

    hace 4 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover.The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...


  • Barcelona, España Customer Labs A tiempo completo

    About BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...


  • Barcelona, España Customer Labs A tiempo completo

    About Barcelona Barcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...


  • Barcelona, España AMSpace Recruitment Consultancy A tiempo completo

    **Job Title**: Customer Service Representative (German-speaking) **Location**: Hybrid (Project: Bose, based in Barcelona) **Contract Type**: Indefinite, Full-time **Shift Details**: Monday to Friday, 9:00 AM - 6:00 PM **Salary**: €18,776 annually + €1,920 in benefits **Overview**: Join our esteemed project, supporting a leading brand in audio...

  • Dutch Customer Service

    hace 5 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBA About Barcelona Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture. If you are not too fond of art and culture, you can spend the day...


  • Barcelona, España Pierce AB A tiempo completo

    Pierce is one of Europe’s most successful online retailers. We are currently looking for a Norwegian Customer Care agent in Barcelona, Spain, where we have opened a brand new Support office near Sagrada Familia. The team there will provide great support for most of our European markets and we expect it to continue to keep expanding. Customer Care agents...