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Customer Care Representative
hace 4 meses
Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY.
The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Key responsibilities include, but are not limited to the following:
- Promptly enter purchase orders to meet or exceed the agreed to service levels.- Partner with Customer Care Leads to guarantee Achievement of service level agreements.- Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.- Identify gaps in customer care processes and partner with customer experience team to resolve.- Ensure actions align with AAT strategy.- Escelate issues as they arrise in a timely matter to ensure agility and responsiveness.
Essential- 2-3 years’ experience in Customer Service/Care.- Bachelor’s degree in engineering, Business or a related field required.- Excellent verbal and written communication skills.- Ability to work under pressure and successfully handle multiple priorities.- Advanced English proficiency C1
Desirable- Strong critical thinking skills, understanding when escalation is necessary.- Strong problem-solving and analytical reasoning skills.- Leader in promoting and engaging work environment.- Utilizes data (KPIs) to drive business results.- Experience working with international teams.
