Customer Care Specialist
hace 4 días
Location: Barcelona
At Amenitiz, we’re on a mission to simplify hospitality management, empowering over 12,000 hoteliers worldwide. We’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries.
About the role
Our Customer Care team plays a crucial part in providing stellar support to our customers whenever they need us.
Your mission
- Be part of an amazing team, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
- Ensure clients know how to use Amenitiz and help them become product experts themselves.
- Build robust relationships with our customers to limit the churn rate.
- Handle and follow up troubleshooting issues efficiently.
- Provide our customers with any extra advice requested, always looking to go the extra mile
About you
- Outstanding communication skills, both spoken and written, in French and English. Proficiency in Spanish, Portuguese, or Italian is a plus
- Previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
- Strong customer orientation and the ability to adapt to each client to provide a personalized experience.
- Empathy and ability to actively handle customer requests.
- Excellent organization and coordination skills, natural problem solver.
If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you Apply now to join our team and be a part of our exciting journey at Amenitiz
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