Customer Care Specialist VIP

hace 3 días

Barcelona, España Cataloxy A tiempo completo
Ofertas de empleo Customer Care Specialist VIP

Publicada: 21.12.2024. Actual hasta: 12.01.2025

Un poco sobre la empresa TheFork

En TheFork te ofrecemos más de 60,000 restaurantes para reservar en cualquier momento y con las mejores promociones. Con más de 20 millones de opiniones fiables que te ayudarán a encontrar el restaurante perfecto

Customer Care Specialist VIP, Barcelona

Salario: a convenir

Summary information

Puesto: Customer Care Specialist VIP
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: TheFork

Descripción de la oferta

Join our Movement and Champion Restaurant Culture At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

  • TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
  • TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
  • TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

Responsibilities
  • Answer incoming requests via phone, email, and chat.
  • Assist our customers on questions about our electronic reservation book, our website, or app.
  • Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
Requirements

Who you are:

  • Based in Barcelona.
  • Native level of Spanish and fluent in English. Speaking more languages is always welcome
  • An open-minded person with a high level of communication skills.
  • Care about customer needs and always try to make their experience unique and satisfactory.
  • Knowledge in CRM tools.
  • Experienced in a customer support environment.
Offer

What we offer you:

  • An awesome team (not everybody likes our jokes, but we try our best).
  • Flexible working environment (2 days home office per week).
  • Competitive fixed salary, bonus, and equity (yes, equity).
  • Lunch vouchers available for each working day.
  • International teams - More than 30 nationalities and 16 offices worldwide.
  • Highly inclusive working environment.
  • Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc.
  • Continuous learning and development programs.
  • Free access to the Calm app.
  • Health insurance fully covered by the company.
  • Life Insurance and Disability at no cost to the employee.
  • Amazing offices with dining, coffee points on each floor, and leisure areas.
  • Team building events (we love karaoke. A lot).
#J-18808-Ljbffr

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