Customer Care Specialist
hace 4 días
Barcelona
At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.
About the roleWe are committed to our mission to empower property owners and give them control over their business through technology, built by hoteliers, for hoteliers.
Our Customer Care team plays a crucial part in this mission to provide stellar support to our customers whenever they need us.
Your mission- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
- Ensure clients know how to use Amenitiz and help them become product experts themselves.
- Build robust relationships with our customers to limit the churn rate.
- Ensure you handle and follow up troubleshooting issues in the most adapted and efficient way.
- Provide our customers with any extra advice requested, always looking to go the extra mile
- You have outstanding communication skills, both spoken and written, in Italian and English. Proficiency in Spanish, Portuguese or French is a plus
- You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
- You have strong customer orientation and the ability to adapt to each client to provide a personalised experience.
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organisation and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
- Extensive medical and wellness coverage to ensure you’re feeling great physically and mentally.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
- Forget about waiting till the end of the month to get paid. Access your salary any day you want
- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
- Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you Apply now to join our team and be a part of our exciting journey at Amenitiz
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