Service Desk Analyst
hace 2 meses
IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family. We don't just accept differences - it's one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Come be part of the new team that delivers ground-breaking products for our clients.
**TITLE: Service Desk Analyst**
**DEPARTMENT: Network Services - Global Services and Support**
**REPORTING TO: Manager, GSOC**
**LOCATION: Madrid, Spain**
**JOB TYPE: Full
- Time, Permanent, Hybrid**
***
Our Service professionals are focused on client care and monitor our clients' voice, electronic communications and trading infrastructure throughout the day and night. Our global service operation (GSOC) located in London, New York, Singapore and Kuala Lumpur operates a seamless and consistent follow the sun support approach, to ensure round the clock availability to our clients. Our Service professionals strive to go beyond client expectations, building unique relationships with each client. The GSOCs 24/7 service center is extended by highly skilled technical support personnel located in principle financial centers across the globe, enabling local support in local language for end-to-end service level consistency.
Rotating schedule to allow the Global GSOC to operate 24 x7.
**RESPONSIBILITIES**
- Open Incident, Change Request and Service Request tickets and manage throughout the ticket lifecycle.
- Ensure that tickets and clients are updated per defined intervals, as documented within IPC Incident lifecycle procedures.
- Log all troubleshooting steps and statistics in the IPC ticketing system.
- Dispatch cases to Tier 2 in a timely manner for additional investigation when appropriate.
- Escalate incidents to first level escalation following the defined escalation process.
- Work with telecommunications and service providers globally to ensure timely fault resolution and escalating within our providers when necessary.
- Monitor network performance across a variety of platforms and proactively manage related event notifications.
- Liaise closely with Tier 2 and other IPC engineering teams to ensure issues are being addressed with efficiency and speed to meet SLA requirements.
- Produce reports - e.g. major outages, fault resolution, statistics, etc.
- Document new process and procedures as and when required.
- Identify areas for improvement and communicate these clearly and professionally to the management team.
**Desirable Experience/Skills/Qualifications**
**Essential**:
- Client service professional with proven Service Desk experience (minimum 2 years).
- Commitment to service excellence with the ability to work in a fast-paced, multi
- tasking, team environment.
- Cisco qualification (CCNA or better), or other relevant industry standard certification.
- Demonstrable experience supporting and troubleshooting a managed extranet service (or similar).
- Demonstrable experience of fault isolation and troubleshooting within an MPLS environment.
- Varied exposure to Internet technologies and platforms.
- Networking fundamentals knowledge LAN/WAN, Routing, Switching etc.
- Knowledge of Trading and Compliance Platforms
- Working knowledge of industry standard ticketing tools including: Remedy, Service Now etc.
- Working knowledge of industry standard proactive alarm monitoring tools.
- Excellent oral and written communications skills in English.
- Strong work ethic and an energetic, influential, and diplomatic work style.
- Ability to provide shift cover as part of the GSOC team roster and which will include weekends and public holidays.
**Desirable**:
- Bachelor's Degree or equivalent work experience.
- Experience in 'translating' technical information into business appropriate language.
- Strong technical acumen with ability to learn and be able to provide immediate solutions
- Knowledge of global financial markets and market data products.
- Experience in Financial Services network environments with knowledge of trading voice equipment desirable.
- Working knowledge of Business Objects or similar reporting tool.
- Bi/ Multi-lingual (Asian regional languages preferred).
- Spanish preferred.
PLEASE SUBMIT YOUR CV IN ENGLISH.
**What's in It for You?**
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to im
-
Global Service Desk Analyst
hace 1 mes
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Ipc Systems. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels.Key Responsibilities:Provide first-line diagnostics and Tier 1 troubleshooting technical support to clients.Open and manage...
-
Service Desk Analyst
hace 1 mes
Madrid, Madrid, España Ipc Systems A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Ipc Systems. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels.Key ResponsibilitiesProvide first-line diagnostics and troubleshooting technical support to clients via telephone,...
-
Service Desk Analyst
hace 1 mes
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:IPC Systems is seeking a highly skilled Service Desk Analyst to join our Global Service Operations team. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels, including telephone, email, and web.Key Responsibilities:Provide first-line diagnostics and Tier 1...
-
Service Desk Analyst
hace 2 semanas
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: hybrid Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle incoming contact...
-
Service Desk Analyst
hace 2 días
Madrid, España buscojobs España A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position : Service Desk Analyst Location : Budapest, Hungary Work model : hybrid Employment type : Full-time Remuneration : Base salary. DUTIES AND RESPONSIBILITIES : Handle...
-
Service Desk Analyst
hace 1 mes
Madrid, España Adecco Outsourcing A tiempo completoService Desk Analyst (FRANCES) en Madrid.Desde MODIS IT, consultora GLOBAL especializada en IT y perteneciente al Grupo Adecco, te estamos buscando a ti! Si te interesa un proyecto ESTABLE en un ambiente INTERNACIONAL, esta es TU OPORTUNIDAD!Seleccionamos perfiles Técnico/a de Soporte Helpdesk nivel 1 para dar soporte telefónico en FRANCES. Imprescindible...
-
Service Desk Analyst
hace 1 mes
Madrid, España Undisclosed A tiempo completoSeleccionamos un perfil de Service Desk Analyst, cuyas funciones serán:Proporcionar soporte técnico de nivel empresarial y experiencia de servicio orientado al clienteSolución de problemas en ordenadores de sobremesa portátiles y tabletas con sistema operativo Windows Win 7,8, y/o 10Trabajar y solucionar problemas de aplicaciones empresariales comunes MS...
-
Madrid, España Cross Border Talents A tiempo completoExciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest Position: Service Desk Analyst Location: Budapest, Hungary Work Model: Hybrid (blend of on-site and remote) Employment Type: Full-time Remuneration: Competitive Base Salary Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and...
-
Service Desk Analyst With Swedish
hace 3 semanas
Madrid, España Wibit Consulting & Services A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.Location: Budapest, Hungary Work model: on-site Employment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle incoming contact from users through phone calls,...
-
Service Desk Analyst
hace 1 mes
Madrid, España buscojobs España A tiempo completoSeleccionamos un perfil de Service Desk Analyst, cuyas funciones serán:Proporcionar soporte técnico de nivel empresarial y experiencia de servicio orientado al clienteSolución de problemas en ordenadores de sobremesa portátiles y tabletas con sistema operativo Windows Win 7,8, y/o 10Trabajar y solucionar problemas de aplicaciones empresariales comunes MS...
-
Service Desk Analyst
hace 3 semanas
Madrid, España buscojobs España A tiempo completoSeleccionamos un perfil de Service Desk Analyst, cuyas funciones serán: Proporcionar soporte técnico de nivel empresarial y experiencia de servicio orientado al clienteSolución de problemas en ordenadores de sobremesa portátiles y tabletas con sistema operativo Windows Win 7,8, y/o 10 Trabajar y solucionar problemas de aplicaciones empresariales comunes...
-
Service Desk Analyst with Swedish
hace 3 semanas
Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-site Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact from users through...
-
Service Desk Analyst with Swedish
hace 3 semanas
Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Handle incoming contact from users through phone calls, chat...
-
Service Desk Analyst With Swedish
hace 11 horas
Madrid, España buscojobs España A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location : Budapest, Hungary Work model : on-site Employment type : Full-time Remuneration : Base salary. DUTIES AND RESPONSIBILITIES : Handle incoming contact from users through...
-
Service Desk Analyst-ES-Madrid
hace 1 mes
Madrid, España Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for a Jr Adv Service Desk Analyst to join our Team! You will be the key person for solving any technical...
-
Service Desk Analyst
hace 2 meses
Madrid, España Ipc Systems A tiempo completo.TITLE: Service Desk AnalystDEPARTMENT: Network Services - Global Services and SupportREPORTING TO: Manager, GSOCLOCATION: Madrid, SpainJOB TYPE: Full-Time, Permanent, HybridPOSITION SUMMARYOur Service professionals are focused on client care and monitor our clients' voice, electronic communications and trading infrastructure throughout the day and night....
-
Service Desk Analyst
hace 5 meses
Madrid, España Adecco Outsourcing A tiempo completoService Desk Analyst (FRANCES) en Madrid.Desde MODIS IT consultora GLOBAL especializada en IT y perteneciente al Grupo Adecco te estamos buscando a ti!¡¡!!Si te interesa un proyecto ESTABLE en un ambiente INTERNACIONAL esta es TU OPORTUNIDAD¡¡!!Seleccionamos perfiles Técnico/a de Soporte Helpdesk nivel 1.5 para dar soporte telefónico en FRANCES...
-
Service Desk Analyst
hace 1 día
Madrid, España Adecco Outsourcing A tiempo completoService Desk Analyst (FRANCES) Desde MODIS IT consultora GLOBAL especializada en IT y perteneciente al Grupo Adecco te estamos buscando a ti!¡¡!!Si te interesa un proyecto ESTABLE en un ambiente INTERNACIONAL esta es TU OPORTUNIDAD¡¡!!Seleccionamos perfiles Técnico/a de Soporte Helpdesk nivel 1.5 para dar soporte telefónico en FRANCES Imprescindible...
-
IT service desk Analyst
hace 5 meses
Madrid, España The Cigna Group A tiempo completoAbout CignaLet us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the center...
-
Service Desk Analyst-es-madrid
hace 1 mes
Madrid, España Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for a **Jr Adv Service Desk Analyst** to join our Team! You will be the key person for solving any technical...
