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hace 4 días


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.Location: Glasgow (Office based) Full time – Permanent Position Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time.We have an exciting opportunity for a Service Desk Analyst to join our team in GlasgowWhat we can give you:37.5-hour working week, Monday to FridayFull time Glasgow office based, 8 weeks. Once training completed move to hybrid (3 days in the office, 2 days at home)Great opportunities for career progression to 2nd line support25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidaysFull training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses availableEmployee Referral SchemeFlexible benefits package that aims to offer something for everyoneGetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics24/7 advice and support across a wealth of topics with free access to our Employee Assistance ProgrammeTo give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projectsCompany Pension Scheme, plus life assurance, and access to our free Digital GP app via AvivaPrivate medical cover after 12 monthsGlobal Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe schemeTeam Purpose:The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor's warranty period including ad hoc activities. The main challenge is to provide on-going support maintenance and repair services and/or be able to correctly identify the underlying problems and to provide solutions which are technically sound, cost efficient and meet client needs.Role Purpose:You will provide first line technical support to clients, requiring an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of client problems, which may range from very straightforward problems through to more complicated issues. You will be required to respond to a large volume of calls within a short talk time while also providing a high degree of client satisfaction


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