Service Desk
hace 3 días
We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.
Right now, we are looking for a **Service Desk Analyst** to join our team at Globant
- You will have the opportunity to:_
- platforms Troubleshoot and advise on appropriate action.
- Respond to technical support requests in person, by phone, electronically
- Diagnose and resolve technical hardware and software problems.
- Advise the user on the appropriate action
- Follow standard help desk procedures
- Route issues to the correct resource
- Identify and escalate situations that require urgent attention
- Stay current with information, changes and system updates
- Safety oriented
- Customer service orientation
- Problem resolution and analysis
- Team interaction
- What will help you succeed:_
- Knowledge of Windows 10: Intermediate.
- OS X Mac: Intermediate
- Hardware Knowledge: Advanced
- Software Troubleshooting: Advanced
- Networks: Intermediate
- NPV: Intermediate
- VoIP telephony: Intermediate
- Cell Phones: Advanced
- Cloning and Imaging: Advanced
- University: Studies related to Hardware (desirable)
- Technology-related studies (optional or ongoing)
- Graduate Education: N/A
- Bachelor's Degree: Bachelor's degree with a technical orientation (optional or in progress)
- English: Intermediate oral and written
- PROFESSIONAL EXPERIENCE REQUIRED
At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.
**Are you ready?
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