Service Desk Specialist

hace 3 meses

Madrid, España The Workshop A tiempo completo

.Join our Blockchain teamThe Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain team is dedicated to the conception, design and implementation of a best-in-class software platform providing our users with the ability to work seamlessly within this new and highly technical space. We are currently seeking new colleagues across a variety of roles who are passionate about bringing this world-changing technology into mainstream use via the development of high-quality tools and services aimed at the wider commercial market.As a Service Desk Specialist, you will be at the forefront of providing advanced technical support and driving continuous improvement in our IT services.What you'll doProvide Tier 1 (triage) and Tier 2 (advanced) IT Service Desk support as part of a specialized team supporting the Block Co platform. You will participate in a rotational schedule to ensure service continuity, including weekend shifts on a fair and rotational basis.Manage major IT incidents from detection to resolution, adhering to Major Incident Management protocols and collaborating closely with the ITSM team.Engage with support teams, third parties, and business divisions to ensure seamless service delivery and incident resolution.Monitor incident and request queues, ensuring tickets are handled in accordance with our SLAs and service level objectives.Foster strong relationships with internal and external stakeholders, understanding their needs and ensuring their technical issues are resolved efficiently.Contribute to knowledge base SOPs and documentation to improve self-service and peer support capabilities.What you'll bring Basic to intermediate knowledge of network and server infrastructure.Office 365 and Active Directory knowledge.A minimum of 4 years of industry experience as a Service Desk agent or in a similar IT Support role within a technically complex environment.Proven experience handling escalated customer queries, tickets, and concerns with a focus on advanced technical troubleshooting and problem resolution.Understanding of diverse IT environments, systems, and network infrastructures.Advanced knowledge of technical troubleshooting principles and methodologies.Strong communication skills with the ability to manage stakeholders effectively.Familiarity with incident, change, and problem management processes within an ITIL framework.Flexibility to work on a rotational shift basis, including weekends and outside of typical business hours.Proficiency in English with outstanding written and oral communication skills.Solid analytical skills with a proven ability to diagnose and resolve complex technical issues.Experience in a geographically spread technology support organization

  • ? (Urgente) Service Desk Specialist

    hace 2 meses

    Madrid, España The Workshop A tiempo completo

    .Join our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain...

  • Help Desk Specialist

    hace 4 días

    Madrid, Madrid, España Datamatics Careers- Philippines A tiempo completo

    **Job Title:** Help Desk Specialist**Company Overview:** At Datamatics Careers in the Philippines, we are seeking a highly skilled and motivated Help Desk Specialist to join our team. Our company is dedicated to delivering innovative solutions and exceptional customer service.**Salary:** The estimated salary for this position is PHP 35,000 - PHP 45,000 per...

  • Service Desk Specialist

    hace 2 meses

    Madrid, España The Workshop A tiempo completo

    Join our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our...

  • Service Desk Specialist

    hace 2 meses

    Madrid, España The Workshop A tiempo completo

    Join our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain...

  • Help Desk Specialist

    hace 5 días

    Madrid, Madrid, España Toptalent A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Toptalent. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.

  • Técnico/A De Service Desk, Hibrido

    hace 1 mes

    Madrid, España Serem A tiempo completo

    Técnico/a de Service desk en hibrido.¿Buscas nuevas oportunidades? ¡Envíanos tu currículum y descubre el camino hacia el éxito! ¡Visita nuestra web!En SEREM estamos comprometidos con diversos proyectos y queremos contar con los mejores profesionales del sector.Nos encontramos en búsqueda activa de un/a técnico/a de soporte Service desk para trabajar...

  • Trading Desk Specialist

    hace 7 días

    Madrid, España Eminence Talent Group A tiempo completo

    Job Title: Trading Desk Specialist About the Company: Join a forward-thinking, AI-driven cryptocurrency exchange operating in Canada and Australia.Our client is at the forefront of the Fintech/Blockchain/Crypto market, leveraging advanced compliance technology and robust security protocols to offer seamless, automated trading experiences.Catering to both...

  • Service Desk Manager

    hace 2 meses

    Madrid, España Perez-Llorca A tiempo completo

    Estamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid.RequisitosLicenciatura en Tecnología de la Información o un campo relacionado.Inglés fluido.Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes ventanas...

  • Técnico/A De Service Desk, Hibrido

    hace 2 meses

    Madrid, España Serem A tiempo completo

    Técnico/a de Service desk en hibrido.¿Buscas nuevas oportunidades?¡Envíanos tu currículum y descubre el camino hacia el éxito!¡Visita nuestra web!En SEREM estamos comprometidos con diversos proyectos y queremos contar con los mejores profesionales del sector.Nos encontramos en búsqueda activa de un/a técnico/a de soporte Service desk para trabajar...

  • Service Desk Assistant

    hace 3 semanas

    Madrid, España Manpower Malta A tiempo completo

    Role Summary Manpower is seeking to recruit a Service Desk Assistant to join our client's team.To act as the initial point of contact between the company IT Department and the Malta &  Gibraltar based users and to deliver high-quality IT service support to users through rapid  incident response, triage and/or resolution.Key Responsibilities Provide timely...

  • Técnico/a de Service desk, hibrido

    hace 2 meses

    Madrid, España Serem A tiempo completo

    Técnico/a de Service desk en hibrido.¿Buscas nuevas oportunidades? ¡Envíanos tu currículum y descubre el camino hacia el éxito! ¡Visita nuestra web!En SEREM estamos comprometidos con diversos proyectos y queremos contar con los mejores profesionales del sector.Nos encontramos en búsqueda activa de un/a técnico/a de soporte Service desk para trabajar...

  • Service Desk

    hace 4 meses

    Madrid, España Hub Talent A tiempo completo

    Requisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Service Desk Assistant

    hace 3 semanas

    Madrid, España Manpower Malta A tiempo completo

    Role Summary Manpower is seeking to recruit a Service Desk Assistant to join our client's team. To act as the initial point of contact between the company IT Department and the Malta & Gibraltar based users and to deliver high-quality IT service support to users through rapid incident response, triage and/or resolution. Key Responsibilities Provide...

  • Service Desk Analyst

    hace 1 mes

    Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: hybrid Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle incoming contact...

  • Service Desk Analyst

    hace 3 semanas

    Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: hybrid Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle incoming contact...

  • Service Desk

    hace 4 semanas

    Madrid, España Hub Talent A tiempo completo

    Requisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Service Desk

    hace 4 semanas

    Madrid, España Hub Talent A tiempo completo

    Requisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Norwegian Service Desk Agent

    hace 6 días

    Madrid, España Recruit4Work A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Norwegian Service Desk Agent

    hace 7 días

    Madrid, España Recruit4Work A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Busqueda Urgente: Service Desk

    hace 2 meses

    Madrid, España Hub Talent A tiempo completo

    Requisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...