Customer Success Manager

hace 5 meses

Barcelona, España Cleverep Sales Support S.L. A tiempo completo

About us

We are B2B sales experts who have packaged our collective knowledge, wisdom, and experience into one sales platform. By providing a SaaS solution and tailored advisory services to our clients, we help SaaS companies, consulting teams, IoT businesses, engineering companies, and professional service businesses build their client base and revenue with confidence.

We are obsessed with transforming our industry every day for the sake of the clients we serve so that they can keep growing with unrelenting momentum. A commitment to excellence pulses at the heart of all we do, as does honesty and integrity.

Tasks

In a nutshell, what are we looking for?
- A Customer Success Manager with exceptional communication skills, a knack for creativity and a fervent interest in marketing to successfully orchestrate marketing campaigns for our clients.
- A customer-centric person driven by the desire to craft the perfect blend of customer satisfaction and marketing excellence.

**Responsibilities**:

- Customer Onboarding: Understand customer needs (e.g. objectives, target audience, unique requirements) and communicate effectively to align expectations regarding campaign objectives, timelines, and performance metrics.
- Strategy Preparation & Campaign Execution: Develop marketing strategies, collaborate with internal teams, campaign planning, write compelling marketing copies tailored to each campaign's objectives and set up automations in Cleverep’s platform.
- Optimization & Customer Satisfaction: Strategically plan campaigns in advance, conduct A/B testing to continuously monitor campaign performance metrics and hold regular review meetings with customers to discuss campaign progress, performance, and any necessary adjustments.

**Requirements**:
**Qualifications**:

- Previous experience in a customer-facing role (e.g. Customer Success, Project Management, B2B Sales) in a dynamic start-up, agency or high growth environment (preferably in SaaS or B2B).
- Good understanding of cloud-based software tools (SaaS).

Languages
- German proficiency (must have): native speaker or strong professional proficiency with a C1+ level.
- English proficiency: ability to speak and write fluently and idiomatically.

**Skills**:

- Excellent written and verbal communication skills.
- Customer orientation: Ability to build and maintain strong relationships with customers.
- Capacity to think outside the box, build strong campaign strategies, generate creative ideas, and craft compelling marketing messages.
- Extremely organized with strong attention to detail, and ability to prioritize.
- Ability to analyze data, derive insights, and make data-driven decisions.
- Resilient and ambitious: “quick start” mentality with a high production output.
- Collaborative team player with strong independent work capabilities.
- Curious and eager to learn.

While not every item on the list is a must-have, if you have got the skills, we want to see them Send over your resume, and we promise to give it a thorough review. You will not be left hanging - we respond to all applicants

**Benefits**:
What you will find at Cleverep
- Competitive salary.
- Flexibility: hybrid work coupled with flexible working hours.
- Offices: modern office facilities, located in the center of Barcelona (Urquinaona).
- Startup spirit: join the opportunity to build up a bootstrapped company from its early stages onwards and to shape the direction of the company in a highly dynamic market environment

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital transformation.Key ResponsibilitiesAnalyze customer data to...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital transformation.Key ResponsibilitiesAnalyze customer data to...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Bogotá. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, Inc., we are seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Job Summary:The Customer Success Manager will be responsible for leading a team of customer-facing professionals in delivering exceptional customer experiences,...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, Inc., we are seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Job Summary:The Customer Success Manager will be responsible for leading a team of customer-facing professionals in delivering exceptional customer experiences,...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we're seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk solutions.Develop and implement...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we're seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk solutions.Develop and implement...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    As a Customer Success Manager at Accs - Ares Customer Care Solutions Gmbh, you will be the key partner for our clients at every stage of their journey. You will be responsible for communicating their needs to our product team and focused on teaching them how to take advantage of all of our features and solve their business needs.You will be focused on...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we are seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk solutions.Partner with sales...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we are seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk solutions.Partner with sales...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we're looking for a skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Lead a team of customer success professionals in driving customer success and adoption of Autodesk solutions.Develop and implement customer success...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we're looking for a skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Lead a team of customer success professionals in driving customer success and adoption of Autodesk solutions.Develop and implement customer success...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, Barcelona, España Merantix A tiempo completo

    Job Title: Manager, Customer Success Midmarket, Mfg EmeaJob Summary:We are seeking a seasoned Customer Success Manager to lead our Midmarket team in driving customer adoption and satisfaction. As a key member of our Customer Success organization, you will be responsible for developing and executing strategies to ensure our customers achieve their desired...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we're looking for a skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk products.Develop and implement...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, we're looking for a skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk products.Develop and implement...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, Inc., we are seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk solutions.Partner with sales...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Autodesk, Inc., we are seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.Key Responsibilities:Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk solutions.Partner with sales...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Merantix A tiempo completo

    Job Title: Customer Success ManagerAt Merantix, we're seeking a highly skilled Customer Success Manager to lead our Midmarket Onboarding team. As a key member of our Customer Success organization, you'll be responsible for driving customer adoption and satisfaction across our Midmarket customer base.Key Responsibilities:Manage and develop a high-performing...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Merantix A tiempo completo

    Job Title: Customer Success ManagerAt Merantix, we're seeking a highly skilled Customer Success Manager to lead our Midmarket Onboarding team. As a key member of our Customer Success organization, you'll be responsible for driving customer adoption and satisfaction across our Midmarket customer base.Key Responsibilities:Manage and develop a high-performing...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Customer Success ManagerAt SAP, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in delivering exceptional support and guidance to our clients, ensuring they get the most out of our solutions.Key responsibilities include:Building and maintaining strong relationships with key stakeholders...