Account Manager

hace 3 semanas

En remoto, España Uberall A tiempo completo

**Help us bring people and businesses together**

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

**The Past, Present & Future**

**The Past**: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.

**The Present**: We're on a mission
**to empower businesses to thrive locally**, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.

**The Future**:We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you \uD83D\uDC4B) to join us on our journey.

**You and us**

We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our three core values:
\uD83C\uDF35 GROW TOGETHER
- DEMONSTRATE PASSION & PERFORMANCE

✊ BE BOLD & DRIVE CHANGE

As an Account Manager you will be part of the Account Management team within the Customer Success Department, responsible for growing the revenue of existing clients by developing long-term, trusting relationships with our customers and advising them on how to best leverage Uberall’s offerings to achieve their key business goals and KPIs.

You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities.

We will help you develop a deep understanding of the Uberall platform so that you can consult our clients, cultivate relationships, identify new opportunities within the customer and drive revenue by delivering on their business objectives.

**Your responsibilities**:

- Serve as the lead point of contact for all customer commercial and strategic Account Management matters
- Build and maintain strong, long-lasting client relationships with the accounts at all levels; be a trusted advisor to ensure successful account plan execution and business growth
- Drive long-term partnership value by developing an understanding of clients’ business, their key company initiatives, their challenges, KPIs, goals and ROI metrics
- Identify, nurture and develop growth opportunities within your customer portfolio, maximising revenue generation from each account through upselling and cross-selling
- Achieve your customer retention and growth targets by: a) independently managing and prioritising your book of business, b) building long term account plans and c) identifying risks or gaps that need to be escalated with the leadership team.
- Successfully leverage all internal tools at your disposal to optimally manage your opportunity pipeline, including platforms like Salesforce, Outreach, ChurnZero and the AM / CS playbooks.
- Own the creation and delivery of quarterly and annual executive business reviews, engaging with senior executives (VP & C-level) to strengthen our relationship and grow incremental business
- Drive adoption of Uberall technologies, and actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue. Curate and communicate expertise based on best practices, client success stories and competitive landscape.
- Liaise with cross-functional internal teams (Customer Success, Customer Operations, Solutions & Product) to ensure best-in-class service. Represent the client needs with other functional teams and provide input to the Product team to help shape our development roadmap

**Your profile**:

- Experience in professional client relationship management, with the ability to plan, strategize and engage at a senior (VP/C) level
- Excellent listening, negotiation and presentation skills, demonstrating an ability to influence clients and other stakeholdersProven ability to prioritise and juggle multiple projects at a time, while maintaining sharp attention to detail
- Able to take accountability and proven track record of meeting and exceeding individual revenue growth targets
- Experience working for/with large or SMB customers, ideally in the SaaS industry.
- Proven track record interfacing with customers to demonstrate the value of a service or software
- Fluency in English and French

**What we offer**:
\uD83D\uDC9C
**A mission with meaning and purpose** At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of o

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