Sales Representative/account Manager
hace 2 meses
Responsibilities will be split 80/20 for both Inside Sales and Customer Service related function:
**80% Inside Sales Responsibilities**
- Handle inbound sales lead calls to convert calls into sales
- Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call
- Quote prices and prepare sales contracts for orders obtained
- Participate in required product training to build required product knowledge
- Perform other related duties as assigned by management
**20% Customer Service Responsibilities**
- Enter new customer data and other sales data for current customers into CRM
- Provide accurate and prompt information to customers pertaining to orders for parts as well as initiating opportunities to upsell related parts
- Provide customer support with technical product information
- Keep track of inquiries, requests, and resolutions, maintaining organized files and follow-up tasks for seamless operations
- Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
Education and Training
- High school diploma required.
- Technical associate's degree preferred
Experience
- Minimum (2) years of experience in sales
- Experience in Industrial Distribution or allied industry experience (Hydraulic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred
- High-volume cold-calling
Knowledge and Skills
- Advanced knowledge of distributed products line
- Be an active part of a cohesive team, build trust and relationships
- Detail oriented with solid organizational skills and the ability to prioritize and multitask in a fast-paced work environment
- Excellent written and oral communication skills, including professional phone technique
- Mechanical aptitude, with above average math skills
- Computer savvy with proficiency in Microsoft Office required, NetSuite preferred
- Must have experience with Zoominfo
- Ability to interface with top management in both our company and also customers' companies
- Experience in handling inbound and outbound calls, customer retention, and inside sales is required
Schedule:
- Must be willing to work Monday-Friday 9 am
- 5 pm Eastern Standard Time (New York)
**Experience**:
- Hydraulics: 1 year (preferred)
- B2B sales: 2 years (required)
**Language**:
- English (required)
Work Location: Remote
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