Manager Service Operations
hace 2 semanas
**Overview**:
- As the Service Operations Manager you will be responsible for providing leadership and operational management of the SITA FOR AIRCRAFT Network Operation Centre (NOC), improving service availability, maintaining quality and delivering key services to the business at expected service levels. The role is responsible for providing support of the company’s Infrastructure and Application environment and will ensure that the staffing, training, processes, KPI reporting, and tools are in place to deliver outstanding services. As the manager, you will be leading a team of NOC analysts located in Barcelona and London, and work closely with the Singapore and Montreal Service Operations managers. The NOC is responsible for the end-to-end availability of the Infrastructure and Application environment and managing Major Incidents. The team performs technical analysis of system issues and outages as they occur across the complete environment with critical uptime requirements. The NOC troublesh
**Qualifications **:
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