Operations Manager
hace 2 meses
**Company**
Phenix is a leading tech-enabled services company dedicated to combating waste. Through innovative solutions and a commitment to sustainability, we help clients reduce and monetize surplus food responsibly. With a decade of experience, the company has been at the forefront of reducing food waste, including facilitating donations to charities. Our passionate team of 180 employees in France and Portugal has expanded its mission to Spain in 2020 and is excited about the significant potential within the local market.
**Context and team**
As a Customer Operations Manager at Phenix Spain, you will play a crucial role in launching the company operations across the country ; ensuring the success of our clients by overseeing the delivery of our services to food retailers and manufacturers. Your responsibilities will encompass customer success, operational efficiency and data analysis.
This is an exceptional opportunity to make a meaningful impact while growing professionally with the company. You’ll work closely with Jean-Baptiste, Spain Country Manager and Barcelona’s team manager (5 people). As the pioneer member of the Customer team in Spain, you will have the opportunity to shape the future and eventually lead a team of your own
**Main responsabilities**
- Drive customer success by building strong relationships with food retailers and FMCG clients.
- Be proactive in identifying opportunities for revaluation to optimize surplus food monetization.
- Oversee onboarding and implementation processes on-site, requiring nationwide travel.
- Manage donation operations and coordinate with charitable organizations for timely pickups.
- Conduct process analysis and leverage data to improve operational efficiency.
If you want to thrive in an impactful startup, Phenix offers you the opportunity to work with motivated, dynamic, and dedicated teams.
- 3 to 5 years of experience in customer management and operational roles.
- Native Spanish speaker with proficient English language skills (french is a +).
- Demonstrated maturity and potential for growth, with the aspiration to become a team lead.
- Experience in the food industry is advantageous.
- Proficient in digital tools, including Excel, CRM systems (Salesforce) and data analytics platforms (Looker) ; with strong analytical skills.
- Sales-oriented mindset (as a partner to existing clients and charities - we do not require the person to acquire new clients).
- Ability to adapt communication with stakeholders at various levels, from department managers to executives (verbal and strong writing abilities).
- Outstanding sense of organization and prioritization to manage operations and the wide diversity of tasks.
Tipo de puesto: Jornada completa
Salario: 32.000,00€-37.000,00€ al año
Beneficios:
- Seguro médico privado
- Teletrabajo opcional
- Ticket restaurante
Horario:
- De lunes a viernes
Tipos de compensaciones complementarias:
- Bonus por objetivos
Experiência:
- Gestión de operaciones: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
- Español (Obligatorio)
Ubicación del trabajo: In person
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