Operations Manager Spain

hace 2 semanas


Barcelona, España OVRSEA A tiempo completo

The Ops Team is at the heart of the OVRSEA customer experience: reactivity, excellence, pedagogy and customer awareness are the leitmotiv
- The Ops Team is the main contact for our customers and acts as a link between all our service providers, who have been selected on the basis of quality of service, responsiveness and reliability.
- In France, the Ops team is composed of 25 people. We are launching this department in Spain so be one of the first one to take part of the adventure (already 2 people in the team)

**What does it mean to be an Ops Manager at OVRSEA?**

The Ops Manager communicates in real time with the customer concerning the evolution of the transport, informs him on the important stages, guides him in case of constraints and hazards and is a force of proposal if the situation requires it.
- He is also in daily contact with the different service providers chosen (in general 4 to 5 service providers are necessary for an import*: an agent in a foreign country, the shipping company, the customs declarant, and the carrier*) and acts as a link between all the parties involved throughout the duration of the transport.
- For all these reasons, the Ops occupies a major role in OVRSEA's activity, which makes it a key pillar for the company.

**Mission**

**Transport operations for large imports or exports (80%)**
- Supporting a portfolio of customers
- Carrying out air, sea, road and rail transport
- Customer advice and problem-solving proactively

**Development, structuring and strategy (20%)**
- Relationship and negotiation with carriers and agents worldwide
- Increasing the knowledge of the team (research and writing of articles)
- Operational strategy

**Profile**:

- You are fluent in Spanish
- You demonstrate an interest in the transport industry. You are curious by nature, and are never satisfied with the answer “we’ve always done it this way”. Experience with a forwarding agent is a plus, but not essential.
- You can handle stress: Ops days are exciting but intense. Lots of issues and requests at the same time, and non-stop deadlinesbut we love it
- You think solutions rather than problems, and you are able to take initiative.
- You have a strong interest in the startup environment, and you want to commit to an exciting entrepreneurial adventure

**What will this job bring you?**:

- Relational skills: you will interact with people from more than 70+ countries (customers, service providers), from various industries and company sizes
- We value a strong learning environment at OVRSEA. Continuous learning is very important to us, which will allow you to solve rather complicated problems
- We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day

**Perks & Benefits**:

- Beautiful private office in El Poblenou
- 4 weeks onboarding before becoming fully operational in your daily job
- Flexible work from home policy
- ❤️‍ Private health insurance (Sanitas)
- Restaurant tickets
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

**Still not convinced?**:

- Explore our story, products, teams, and commitments by visiting this Notion.
- Get a glimpse of our culture and our #1 value, “Learn together”, through a short video. Learn how we live this value through webinars, cultural presentations, and an immersive onboarding program that will introduce you to the exciting world of international transport.- **

**Interview Process**:

- Call with one of our Talent Acquisition Manager - 30 min
- Interview including a business case with a Senior Ops Manager and Ludmila (Country Manager Spain) - 1h00
- Interview with Brieuc, our Chief Operations Officer & Co-founder and Audrey, VP Operations - 45 min
- Meeting with the team in our offices
- The final proposal


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