Service Manager

hace 2 semanas

Barcelona, España Centiro A tiempo completo

**_
Get to know more of our colleagues and hear about who they are, their roles, and how it is to be at Centiro. Meet them _**_here_**_._**

**About the role**

As a Service Manager you will primarily be the contact point between the customer and Centiro. On a daily basis you will be the sounding board for customer service colleagues and oversee daily operations. You are expected to continuously develop and improve the customer service processes, as well as ensuring good collaboration and knowledge sharing between colleagues.

You will together with a team provide excellent customer service and maintain strong relationships with customers, this includes tasks such as:

- Oversee and guide activities of the Service team.
- Ensure team follows best practices and maintain service level agreements.
- Monitor issues and client complaints.
- Handle customer escalations
- Analyze re-occurring issues and ensure pro-active resolution.

**Who you are**

You are a curious person and will not be satisfied with ”good enough”. To be successful in the job, you will have to be confident in yourself, as well as in others. Good communication skills are crucial for this role and your social competence will be one of the drivers in making a change.

A customer-focused mindset with a stakeholder management perspective is important, as well as your analytical problem-solving ability. The organization is highly entrepreneurial and flat, so you are expected to be a collaborative team player.

**Competences & skills**
- Bachelor’s degree or higher in IT, innovation or equivalent and/or work experience within relevant field
- ITIL Experience
- Business acumen
- 3-5 years of work experience from relevant field

**Nice but not needed**
- Previous experience from Customer Service
- Knowledge in data analytics using Power BI or Data Studio
- Working experience in supply chain or logistics domain

**Best in class**

Sustainability and security are essential at Centiro. We achieved the gold level in the assessment of environmental, social, and ethical performance performed by EcoVadis; Gold Rating, Top 1%. We are above and beyond standards. We not only follow them, we develop them. We were awarded Sweden’s no 1 Workplace by Great Place to Work 2021

At Centiro we celebrate difference. We strongly believe that diversity of background, experience, and perspectives are integral for a dynamic workplace for our colleagues and a successful collaboration with our customers.

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