IT Service manager

hace 2 semanas

Barcelona, España Amaris Consulting A tiempo completo
Job description

Take your career to the next level with Amaris Consulting as an IT Service Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment . Join Amaris Consulting, where you can develop your potential and make a difference within the company.


✍️ WHAT WOULD YOU NEED? ✍️

  • Minimum of 5 years of experience in Service Management.
  • Proficiency with Power BI and ServiceNow for data extraction, reporting and presentation.
  • Broad understanding of ITIL processes , including change management, incident management, and problem management.
  • Strong communication skills , capable of presenting to diverse audiences and handling questions and concerns effectively.
  • Fluent in English , as most communications are conducted in this language.
  • Experience with satisfaction and productivity surveys , including analysis and suggestion of improvement areas.
  • Previous experience as a service manager or service delivery manager is preferred.

WHAT WILL YOU DO?

  • Responsible for monthly reporting , including three types of reports with a series of KPIs and PISP, adjusting scopes as needed.
  • Oversee a specific stream (W360) consisting of various products and services, presenting monthly reports globally at the beginning of each month.
  • Utilize Power BI and ServiceNow to extract data and create PowerPoint presentations for reporting purposes.
  • Apply ITIL knowledge to manage processes such as change management, incident management, and problem management effectively.
  • Communicate and present reports to diverse audiences, addressing questions and concerns during meetings.
  • Lead satisfaction and productivity surveys , analyzing data and proposing improvement areas for markets.
  • Serve as a reference figure at the regional level for European markets regarding satisfaction and productivity surveys.
  • Track improvement initiatives based on survey results and ensure they translate into actionable steps.
  • Ideally, bring experience as a service manager or service delivery manager , particularly in a service company setting.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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