Tech Support Team Lead
hace 2 meses
The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.
You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.
The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.
**As a support team lead you will**:
- Build and manage a technical support team to assist doctors with our plugin via various channels (on-site support window, Zendesk, etc.)
- Provide service level management procedures
- Create and manage ticket flow, document common issues for product improvement
- Analyze user feedback for plugin enhancements and new feature development with the product team
- Create and update product FAQs/Guides for end users
- Become an EMR/EHR liaison: stay informed on technical nuances and updates of assigned EMR/EHR systems and communicate changes to the team
- Develop onboarding programs and demo videos for each new significant feature that our product has implemented
- Collaborate with the development team to improve plugin functionality for specific EMR systems
**Requirements**:
- English proficiency at native or C1+ level
- **Ability to work in US time zone **(US, Canada, Mexico, or Latin America)
- 3+ years in tech support, with at least 1 year in a leadership role
- Experience with Chrome plugins or willingness to learn
- Familiarity with B2B products is a plus
- Proficiency in Zendesk
- Management skills and the ability to build processes, understanding how to manage them and how to collect feedback from business customers
- Ability to thrive in a fast-paced environment and make quick decisions
**As a plus**:
- Familiarity with microservices architecture and B2B products
- Familiarity with ITSM approach
**Benefits**:
- Competitive salary
- Opportunity to work on a product with significant social impact
- Join a flagship product team experiencing rapid growth
Li-remote
-
Tech Support Team Lead
hace 1 mes
Barcelona, España Top Remote Talent A tiempo completoThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech. You will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.You will join an international team of first-class...
-
Tech Support Team Lead
hace 1 mes
Barcelona, España Top Remote Talent A tiempo completoThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech. You will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...
-
Tech Support Team Lead
hace 1 mes
Barcelona, España Top Remote Talent A tiempo completoThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech. You will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.You will join an international team of first-class...
-
Tech Support Team Lead
hace 2 meses
Barcelona, España Top Remote Talent A tiempo completoThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.You will join an international team of first-class...
-
Tech Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Top Remote Talent A tiempo completoJob Description:The Top Remote Talent company is looking for a skilled Tech Support Team Lead to join our team. As a Tech Support Team Lead, you will be responsible for architecting and cultivating a world-class support experience for doctors using our flagship Chrome plugin. You will work closely with our product team to analyze user feedback and develop...
-
Tech Support Team Lead
hace 1 mes
Barcelona, Barcelona, España Top Remote Talent A tiempo completoJob DescriptionTop Remote Talent is seeking a highly skilled Tech Support Team Lead - Health-Tech Specialist to join our team. As a key member of our support team, you will be responsible for architecting and cultivating a world-class support experience for doctors using our flagship Chrome plugin.Key Responsibilities:Build and manage a technical support...
-
Tech Team Lead
hace 5 meses
Barcelona, España Ikigai Talent Goup A tiempo completoSpain, Barcelona Start-up Up to 100k **Tech Team Lead for a Entertainment company** Kon'nichiwa! We are looking for a **Tech Team Lead **to join a high traffic entertainment company, **to be the technical reference for the team.** The company is made up for an energetic, motivated team with a diversity of nationalities. Responsibilites: - Ensure...
-
Technical Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Abitu A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.Key ResponsibilitiesLead and manage a team of technical support specialists to...
-
Customer Support Team Lead
hace 1 mes
Barcelona, España Reconocida Empresa A tiempo completo.Can you help us change the world? Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more. Founded in 2012, Mews - a SaaS European scale-up - developed...
-
Tech Team Lead
hace 5 meses
Barcelona, España Bradford Jacobs A tiempo completoTeam Lead, Services We pride ourselves on being unapologetic tech innovators. We are committed to building products that we can truly be proud of, understanding that beauty goes beyond surface-level appearances. With a strong emphasis on tight security protocols, low latency, and an exceptional user experience, we are determined to shape the future of...
-
Software Sales Team Lead
hace 1 mes
Barcelona, Barcelona, España Your Remote Tech Recruiter A tiempo completoYour Remote Tech Recruiter is engaged with a leading Software Consultancy that is expanding its presence in Barcelona, Spain. The organisation is looking for experienced Sales Team Leads to join their new hub and play a key role in their strategy in Spain.Role OverviewThe Sales Team Lead will be responsible for managing a team of 10-15 Sales Account...
-
.NET Team Lead
hace 5 meses
Barcelona, España Q-tech A tiempo completoReferencia- CC/ED_TMYK- Retribución- 50-55k- Persona de contacto- - t. 619015688- DescripciónWe are working with one of the leading innovators in the field of accounting and financial management in Europe. With a presence in the Netherlands and Belgium, we are expanding our technology hub in Barcelona, which works with a clear product focus and is...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoEmpresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...
-
Global CRM Support Team Lead
hace 5 horas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob OverviewWe are seeking a highly skilled Global CRM Support Team Lead to join our team at Leica Biosystems. In this role, you will be responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions.The successful candidate will work...
-
Consumer Disputes Team Lead
hace 1 mes
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the Role:We're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction at eDreams ODIGEO. In this role, you'll lead a high-performing team managing consumer disputes and litigations, proactively identifying legal and reputational risks to optimize processes across the business.Key Responsibilities:Coach, lead, and...
-
Data Analyst Team Lead
hace 2 semanas
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoJob Title: Data Analyst Team Lead - Ad Tech ExpertSalary Estimate: $140,000 - $180,000 per yearWe are seeking a seasoned Data Analyst Team Lead to join our Ad Tech team at Appodeal. As a key member of our leadership team, you will play a pivotal role in harnessing data to optimize our advertising strategies, enhance user experiences, and contribute to the...
-
Customer Support Team Lead
hace 1 mes
Barcelona, España Preply A tiempo completoAt Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
-
Technical Team Lead
hace 2 semanas
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoEstimated annual salary: $120,000-$180,000.About the RoleWe are seeking a highly skilled Engineering Manager to lead our engineering efforts across product areas and report directly to the Head of Engineering at Tbwa Chiat/Day Inc in Barcelona. As an Engineering Manager, you will be responsible for tech leadership, decision-making about architecture, and...
-
Customer Support Team Lead
hace 6 meses
Barcelona, España Cozymeal A tiempo completoDiscover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...
-
Global Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.Key...