Tech Support Team Lead

hace 1 mes


Barcelona, Barcelona, España Top Remote Talent A tiempo completo
Job Description

Top Remote Talent is seeking a highly skilled Tech Support Team Lead - Health-Tech Specialist to join our team. As a key member of our support team, you will be responsible for architecting and cultivating a world-class support experience for doctors using our flagship Chrome plugin.

Key Responsibilities:
  • Build and manage a technical support team to assist doctors with our plugin via various channels.
  • Provide service level management procedures and create and manage ticket flow.
  • Analyze user feedback for plugin enhancements and new feature development with the product team.
  • Develop onboarding programs and demo videos for each new significant feature that our product has implemented.
  • Collaborate with the development team to improve plugin functionality for specific EMR systems.
Requirements:
  • English proficiency at native or C1+ level.
  • Ability to work in US time zone (US, Canada, Mexico, or Latin America).
  • 3+ years in tech support, with at least 1 year in a leadership role.
  • Experience with Chrome plugins or willingness to learn.
  • Familiarity with B2B products is a plus.
  • Proficiency in Zendesk.
  • Management skills and the ability to build processes.
Benefits:
  • Competitive salary.
  • Opportunity to work on a product with significant social impact.

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