Tech Support Team Lead
hace 1 mes
Top Remote Talent is seeking a highly skilled Tech Support Team Lead - Health-Tech Specialist to join our team. As a key member of our support team, you will be responsible for architecting and cultivating a world-class support experience for doctors using our flagship Chrome plugin.
Key Responsibilities:- Build and manage a technical support team to assist doctors with our plugin via various channels.
- Provide service level management procedures and create and manage ticket flow.
- Analyze user feedback for plugin enhancements and new feature development with the product team.
- Develop onboarding programs and demo videos for each new significant feature that our product has implemented.
- Collaborate with the development team to improve plugin functionality for specific EMR systems.
- English proficiency at native or C1+ level.
- Ability to work in US time zone (US, Canada, Mexico, or Latin America).
- 3+ years in tech support, with at least 1 year in a leadership role.
- Experience with Chrome plugins or willingness to learn.
- Familiarity with B2B products is a plus.
- Proficiency in Zendesk.
- Management skills and the ability to build processes.
- Competitive salary.
- Opportunity to work on a product with significant social impact.
-
Tech Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Top Remote Talent A tiempo completoJob Description:The Top Remote Talent company is looking for a skilled Tech Support Team Lead to join our team. As a Tech Support Team Lead, you will be responsible for architecting and cultivating a world-class support experience for doctors using our flagship Chrome plugin. You will work closely with our product team to analyze user feedback and develop...
-
Technical Support Team Lead
hace 1 semana
Barcelona, Barcelona, España Abitu A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.Key ResponsibilitiesLead and manage a team of technical support specialists to...
-
Technical Support Team Lead
hace 1 mes
Barcelona, Barcelona, España Abitu A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. Our mission is to make people's STEM work more meaningful. We develop tools for the education, scientific, and publishing communities, working with the biggest players like...
-
Software Sales Team Lead
hace 1 mes
Barcelona, Barcelona, España Your Remote Tech Recruiter A tiempo completoYour Remote Tech Recruiter is engaged with a leading Software Consultancy that is expanding its presence in Barcelona, Spain. The organisation is looking for experienced Sales Team Leads to join their new hub and play a key role in their strategy in Spain.Role OverviewThe Sales Team Lead will be responsible for managing a team of 10-15 Sales Account...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoEmpresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...
-
Consumer Disputes Team Lead
hace 1 mes
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the Role:We're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction at eDreams ODIGEO. In this role, you'll lead a high-performing team managing consumer disputes and litigations, proactively identifying legal and reputational risks to optimize processes across the business.Key Responsibilities:Coach, lead, and...
-
Data Analyst Team Lead
hace 1 semana
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoJob Title: Data Analyst Team Lead - Ad Tech ExpertSalary Estimate: $140,000 - $180,000 per yearWe are seeking a seasoned Data Analyst Team Lead to join our Ad Tech team at Appodeal. As a key member of our leadership team, you will play a pivotal role in harnessing data to optimize our advertising strategies, enhance user experiences, and contribute to the...
-
Customer Experience Team Lead
hace 1 mes
Barcelona, Barcelona, España Deliverect A tiempo completoJob Title: Customer Experience Team Lead - Global SupportJob Description:Deliverect is a rapidly scaling global SaaS company that is revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. We are seeking a highly skilled Customer Experience Team Lead to oversee a diverse global support team providing technical support to...
-
Global Customer Support Team Lead
hace 1 semana
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.Key...
-
Technical Team Lead
hace 1 semana
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoEstimated annual salary: $120,000-$180,000.About the RoleWe are seeking a highly skilled Engineering Manager to lead our engineering efforts across product areas and report directly to the Head of Engineering at Tbwa Chiat/Day Inc in Barcelona. As an Engineering Manager, you will be responsible for tech leadership, decision-making about architecture, and...
-
Technical Support Lead
hace 1 mes
Barcelona, Barcelona, España Abitu A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, ensuring that customer inquiries and issues are resolved efficiently and effectively.Key Responsibilities:Lead a team of technical support specialists to achieve customer...
-
Software Engineering Team Lead
hace 3 semanas
Barcelona, Barcelona, España Veriff A tiempo completoAbout the RoleWe are seeking an experienced Software Engineering Team Lead to join our Data Verification team at Veriff.This is a fantastic opportunity to lead a team of talented engineers and contribute to the development of mission-critical products such as Proof of Address, AML Screening, and registry integrations.In this role, you will provide technical...
-
Consumer Disputes Team Lead
hace 1 mes
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoConsumer Disputes Team Lead RoleWe're seeking a passionate and experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes and litigations.Key Responsibilities:Coach, lead, and support your team members to deliver high-quality, results-oriented, and...
-
Data Science Team Lead
hace 2 semanas
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoAt Appodeal, we're seeking an experienced Data Science Team Lead to join our dynamic team in Barcelona, Spain. With a strong track record in ad tech and revenue optimization, you will drive the team's data science vision and ensure alignment with business goals. In this role, you will guide and support the growth of data scientists, fostering a collaborative...
-
Technical Support Lead
hace 1 mes
Barcelona, Barcelona, España Wiris A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at Wiris. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, ensuring that they have the necessary tools and resources to provide excellent customer service.The ideal candidate will have a strong background in technical support,...
-
Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a Customer Support Team Lead to join our Customer Support Squad at Preply Inc. As a key member of our team, you will be responsible for leading a team of Customer Support agents and ensuring that our customers receive exceptional support.Key ResponsibilitiesLead a team of Customer Support agents and provide guidance and support...
-
Tech Lead
hace 1 mes
Barcelona, Barcelona, España Talentbait A tiempo completoLead Our Engineering TeamWe are seeking a highly skilled Tech Lead to join our team at TalentBait. As a key member of our engineering team, you will be responsible for leading and mentoring a team of developers, ensuring the successful delivery of our products.Key Responsibilities:Lead a team of developers to design, develop, and deploy scalable and...
-
Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España Preply A tiempo completoCustomer Support Team Lead - Unlocking Human PotentialAt Preply, we believe that learning with a great tutor is life-changing. As a Customer Support Team Lead, you will be responsible for creating a safe working environment that supports diversity of backgrounds and opinions. Your team will analyze, plan, and troubleshoot work activities to nurture talent...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team to ensure the highest level of quality and efficiency in our support services.About the RoleThe...
-
Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España EQS Group A tiempo completoUnlock Your Leadership PotentialAs a Customer Support Team Lead at EQS Group, you will be responsible for leading and guiding our customer support team to ensure the quality and efficiency of our support services. Your focus will be on team leadership, quality and efficiency, training, collaboration, escalation management, and performance reports.About the...