Supervisor-banquet Operations
hace 4 meses
**Job Number** 23141844
**Job Category** Food and Beverage & Culinary
**Location** Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C/Raixa 2, Palma de Mallorca, Baleares, Spain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**OBJETIVO DEL PUESTO**
Organizar y coordinar la preparación de salas y espacios de banquetes y conferencias así como el apoyo en restaurantes cuando sea necesario.
**FUNCIONES ESENCIALES**
- Supervisar la realización del servicio a la vista del cliente y del personal asignado a tal efecto.
- Almacenar y controlar las mercancías y objetos de uso corriente en el ámbito de su área de trabajo.
- Inventariar las mercancías y objetos en el ámbito del departamento.
- Asegurar la adecuación de níveles de personal para garantizar el servicio y alcance de objetivos establecidos.
- Informar de la preparación de la sala para el desarrollo de acontecimientos especiales asegurando el cumplimiento con expectativas del cliente y servicio.
- Mantener una excelente relación con los departamentos involucrados en la operativa del área (Cocina, sala, economato, housekeeping, decoración, grupos & Eventos).
- Cuando sea necesario, atender reclamaciones de clientes.
- Asegurar la confidencialidad de los datos personales de los clientes.
- Asegurar la coordinación del equipo de banquetes garantizando el excelente servicio al cliente.
- Inspeccionar la uniformidad del personal antes del comienzo del servicio, y en caso necesario corregir cualquier deficiencia.
Conocer y llevar a cabo una adecuada política de seguridad y salud laboral
**CONOCIMIENTOS ESPECÍFICOS DEL PUESTO, CAPACIDADES Y HABILIDADES**
- Experiência en puesto similar de 2 años.
- Dominio del idioma español e inglés imprescindible, se valorará alemán.
- Demostrar unos estándares de presencia impecables.
- Se valorará conocimientos de MICROS
- Experiência demostrable liderando equipos de trabajo.
- Capacidad para resolver problemas y toma de decisiones.
- Tolerancia al estrés
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
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