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Operations Supervisor

hace 3 meses


Palma, Baleares, España MTS Globe Spain A tiempo completo

MTS Globe Spain

MTS Globe stands as the largest independently owned incoming company across Europe, boasting a network of 65 destination offices in 19 countries surrounding the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and the Caribbean Coast of Mexico. Established in 1967, MTS Globe has cultivated a robust market presence in 27 source markets throughout Europe and North America, serving over 5.3 million customers with 27 million overnight stays annually across numerous hotels. With 250 clients choosing MTS Globe as their preferred destination partner, they benefit from exceptional satisfaction levels, attributed to reliable service, tailored solutions, advanced technological integrations, and a strong international network that ensures the best quality-price ratios. Our dedicated team of 900 employees, representing 25 nationalities, collaborates with local shareholder partners and central experts in operational, commercial, and technological support to deliver superior value to all MTS Globe clients. Our vision is to continue expanding our network and innovating business models in a dynamic distribution environment, fostering true partnerships with customers and hotel suppliers while leveraging visionary IT solutions.

Position Overview

We are seeking an Operations Supervisor to become a vital part of our team in Mallorca, responsible for providing operational support to one of our major clients (tour operator) across all our destinations in Spain.

Key Responsibilities:

  • Manage service quality to ensure excellence.
  • Develop and implement operational strategies that promote efficiency and cost-effectiveness while maintaining high client service standards.
  • Coordinate with the Operations team across various destinations, offering guidance and support.
  • Collaborate with cross-functional teams to optimize processes and enhance overall business performance.
  • Monitor and manage key performance indicators (KPIs) to assess operational success.
  • Ensure adherence to local regulations and industry standards.
  • Identify and execute process improvements to boost productivity and customer satisfaction.
  • Oversee transfer compliance and vehicle branding in all destinations.
  • Liaise with transfer providers to guarantee service quality.
  • Manage risk and escalation procedures in unforeseen circumstances (e.g., strikes, natural disasters).
  • Handle claims and incidents related to customer operations.

Qualifications:

  • A minimum of 2 years of experience in a similar position.
  • Experience collaborating with tour operators and incoming services.
  • A Bachelor's degree in Tourism or a related field.
  • Proficiency in English (native level); Spanish is an advantage.
  • Advanced skills in Microsoft Office applications.
  • Willingness to travel as required.
  • Strong leadership and team management capabilities.
  • Exceptional problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities are highly valued.